Strategic Accounts Program Manager

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together! 

Who we are

We drive sales of Mindbody software and ClassPass inventory, but that’s not all. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented.  

About the right team member

The Strategic Account Program Manager will serve as the central operational and communications hub for the Strategic Account organization. This role balances strong organizational skills with analytical capabilities, proactively driving resource management while also supporting quota setting, annual operating plan setting, and sales forecasting. The ideal candidate will demonstrate strong organization, analytical, and communications skills and excel in cross functional environment, with about 50% of the role requiring program management skills, and 50% focusing on data analytics (forecasting, quota reporting, etc).  

About the role

• Build and maintain active resource hubs for all team documentation within the Strategic Accounts organization  
• Assist with quota reporting, Annual Operating Plan creation, and ad hoc projects 
• Serve as primary liaison & cross-functional partner to the Product org providing communications/updates to the SA org on to product rollouts / product announcements  
• Partner with Product & Marketing to create materials & resources dedicated to educating internal and external stakeholders on product releases and updates  
• Serve as the driver for product-related SA meetings and cadences  
• Serve as a key contributor to cross-functional DACIs representing SA (e.g., Attentive, MB Capital, MB Insurance)  
• Own QBR template deck/ source of truth deck that contains library of slides for all strategic priorities for SAMs to cover with their customers (e.g., product releases, PIO/dynamic pricing, capital, insurance, etc)  
• Prioritize deliverables effectively in a fast-paced environment with multiple conflicting priorties 
• Identify gaps in process or productivity and recommend solutions 
• All other duties assigned 

Skills & experience

• 2-4 Years of Program Management Experience
• 2+ Years with Sales Analytics or related experience 
• Bias-for-action and ability to drive coordination of product launches with minimal guidance necessary  
• Proven ability to build relationships with stakeholders across the company
• Experience in utilizing data and analytics for forecasting, reporting, and sales compensation analysis.  
• Advanced proficiency in Excel and PowerPoint