Customer Experience Enablement Manager | Housing

About EliseAI

EliseAI develops cutting-edge agentic AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them.

That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.

We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About The Role

EliseAI is seeking a Customer Experience Enablement Manager to design, execute, and continuously improve training and enablement programs for our Customer Success Managers. You will own CSM onboarding, ongoing skills development, certification, and performance measurement, ensuring every CSM is equipped to drive adoption, retention, and expansion across our customer base.

Key Responsibilities

• Own CSM Enablement Strategy: Design, implement, and iterate on a comprehensive enablement roadmap for the CS organization

• Accelerate Ramp: Build onboarding programs that shorten time‑to‑productivity for new CSMs and newly launched products

• Develop Ongoing Curriculum: Create role‑specific learning paths covering product expertise, customer success best practices, and industry insights

• Partner Cross‑Functionally: Align with CS Leadership, Sales, Product, Marketing, and Operations to surface enablement needs and embed best‑in‑class practices

• Leverage Tech Stack: Ensure tools, such as Planhat and Gong, are configured and adopted to maximize CSM efficiency and insight

• Drive Content & Resource Creation: Produce playbooks, success‑plan templates, QBR guides, case studies, and competitive intelligence tailored for CS use

• Certify & Coach: Build assessments and certifications to validate knowledge retention; provide call / meeting coaching and actionable feedback based on Gong & customer interactions

• Measure Impact: Define KPIs and maintain dashboards to quantify program effectiveness

• Attract top-tier talent to join our driven team

Requirements

• At least 3-5 years of CSM enablement experience in a high-growth B2B startup

• Demonstrated experience building enablement programs from the ground up for CSM or post‑sales teams

• Deep understanding of Customer Success workflows (onboarding, health scoring, QBRs, renewals, expansion) and associated metrics

• Comfortable navigating ambiguity, prioritizing ruthlessly, and wearing multiple hats 

• Excellent instructional design, facilitation, and stakeholder‑management skills

• Bonus: previously was a high performing SDR, AE, or CSM; directly engaged with prospects or customers

• Willingness to work in person at our NYC office 4-5 days a week.

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

• Equity in the company in the form of stock options

• Medical, Dental and Vision premiums covered at 100%

• Fully paid parental leave

• Commuter benefits

• 401k benefits

• Monthly fitness stipend

• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch.

• Fun company social events through our Elise and the City program

• Unlimited vacation and paid holidays

• We'll cover relocation packages and make the move exciting, not painful!