Regional Director, Executive Experience, AMS

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Company

At ServiceNow, we help organizations of every size, in every industry, put AI to work for people. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

As Regional Director of Executive Experience, you will be a transformative leader responsible for driving ServiceNow's Innovation Center strategy and execution across your geographic region. This executive role combines strategic vision, operational excellence, and business acumen to deliver exceptional customer experiences that accelerate growth and Innovation.

Strategic Leadership & Vision:

• Drive regional Innovation Center strategy aligned with global objectives and CMO directives
• Amplify the vision as set by our Business Unit, Company Marketing.
• Partner with regional Presidents and GTM leadership to ensure Innovation Centers are pivotal in achieving business outcomes and strategic partners to their business
• Lead the development and execution of regional center strategies that reflect local market dynamics
• Oversee multiple Innovation Centers within the region, ensuring consistent excellence while embracing local nuances
• Define and execute regional growth strategies that maximize customer impact and business value
• Develop and implement robust communication and reporting strategies
   

Operational Excellence:

• Build and lead high-performing teams across multiple Innovation Centers
• Manage regional P&L, including budget allocation, resource planning, and operational efficiency
• Develop and track KPIs that demonstrate business impact and ROI
• Implement standardized processes while allowing for regional market adaptations
• Drive continuous improvement and innovation across all centers
• Monitor capacity loads and performance metrics of each center

Business Impact & Stakeholder Management:

• Partner with regional Presidents and GTM leadership to align Innovation Center strategy with sales objectives
• Serve as a trusted advisor to executive stakeholders across the organization
• Drive regional reporting and analytics to demonstrate business impact
• Develop and maintain strategic relationships with key customers and partners
• Champion the Innovation Center network as a critical driver of customer success across all channels
   

Team Leadership:

• Lead, mentor, and develop a team of Center Leaders and their respective teams
• Foster a culture of innovation, excellence, and continuous improvement
• Drive talent acquisition and development strategies for the region
• Create career development pathways for team members
• Build strong cross-functional relationships across global teams, especially Marketing, Workplace Services and Executive Offices.
   

Qualifications

Required Qualifications:

• 15+ years of experience in enterprise technology, with at least 8 years in senior leadership roles
• Proven track record of leading GTM strategies in enterprise SaaS organizations
• Extensive experience managing P&L and driving business growth
• Strong background in building and leading high-performing teams across multiple locations
• Deep understanding of regional market dynamics and customer needs