Marketing Specialist

The Marketing Specialist plays a vital role in supporting the marketing team by managing customer-focused communications, operational tasks, and administrative responsibilities with a strong foundation in customer service. This role ensures seamless coordination of marketing initiatives while upholding LRS’ commitment to exceptional service, sustainability, and operational excellence.

Reports to:

VP Marketing & Customer Service

• Manage and respond to Better Business Bureau (BBB) reviews as well as draft responses for Attorney General inquiries with internal stakeholders.
• Manage service-related social media responses to maintain brand reputation and customer satisfaction.
• Cody editing and review of content for accurate grammar and brand consistency.
• Support marketing team with drafted customer and internal communications.
• Order and manage distribution of operations manuals (Drivers Vehicle Inspection Report books) for field teams.
• Coordinate the ordering and distribution of business cards for employees.
• Manage swag inventory, including ordering, distribution, and tracking.
• Provide logistical support for sales events, including shipping marketing collateral and promotional materials.
• Perform other tasks as required or assigned.

Qualifications

• Intermediate proficiency in Microsoft Office Suite.
• Strong interpersonal skills.
• Strong reporting and analytical abilities.
• Excellent verbal and written communication skills.
• Proficient organizational and time management skills with ability to prioritize and multitask.

Education & Experience:

• Bachelor’s degree and a minimum of 1 year of experience or equivalent combination of education and experience.

Physical Demands & Work Environment:

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers to handle, control, or feel objects, tools, or controls.
• Regularly required to talk and hear, both in person and by phone or web meetings.
• Occasionally required to stand, walk, and reach with hands and arms.
• Ability to read and interpret data on a computer screen or printed documents.
• Work is performed in a typical office environment with moderate noise levels, in a climate-controlled environment with heating and air conditioning.
• Potential for remote work or hybrid work arrangement.

Travel Required:

Some travel required approximately 5% of the time to LRS locations, marketing events, photo shoots, off-site events, etc.

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