Membership Campaign Manager, Exempt, Full Time, Annual Salary $50,470.00

Girl Scouts of Central Indiana embrace an inclusive culture. We value diversity, equity, and inclusion across all identities. We are committed to continual learning and to a culture of safety and wellbeing in which individuality is celebrated and everyone is valued and respected. Everyone is welcome to bring their authentic selves into our space. 

Girl Scouts of Central Indiana serves 45 Indiana counties, nearly more than 16,000 Girl Scouts and 10,000 adult volunteers. We are the proud facilitators of Girl Scout camp at five Indiana locations, conveners of thousands of Girl Scout programs with nearly 600 community partners and serve thousands more community members each year at our STEM Center of Excellence and Founders Lodge Event and Conference Center. 

What You Will Do

The Membership  Campaign Manager provides professional leadership and support to  volunteers in assigned areas and serves as a liaison between the council and  operational volunteers, while working towards a shared team goal. 

The position actively markets the  Girl Scout Program through prescriptive membership campaigns to broaden its  base of community support and assures the recruitment and retention of girl  and adult membership, which reflects the diversity of the council’s jurisdiction.  This role serves on the Community Action Network team to bring a holistic  experience to all Girl Scout members.

How You Will Lead:

• Actively participates and collaborates with members of the area team to meet team goals, including area outcomes and       satisfaction goals as collected and reported upon by GSUSA.
• Serve as the face and voice of Girl Scouts in small media markets, community organizations and other local partnerships.
• Implement membership campaigns (recruitment and retention) from start to finish, while continually analyzing progress       towards benchmarks and gals.
• Appoints, supervises, and supports volunteer Service Unit Managers in assigned areas. Serves as the Service Unit Manager if the position is vacant.
• Assists in the recruitment, development, and supervision of the Service Team volunteers. If any Service Team positions are vacant, serves in that capacity.
• Recruits and retains girl and adult members  that reflect the diversity of the area served and the council  jurisdiction; works with volunteers to ensure that all schools have recruitment opportunities, and that membership is growing annually.
• Accesses dashboards daily to track individual and team progress.
• Provides high-level customer service, which  includes, but is not limited to returning calls and emails, address and closing cases, following up on tasks, and documenting all within  Salesforce within 8 business hours.
• Represents Girl Scouts throughout the assigned jurisdiction to promote recruitment and retention of girls and  volunteers, and the visibility of the Girl Scout program.
• Works with Service Units to resolve volunteer  concerns and relations.
• Participates in Council webinars and service  unit meetings to ensure clear, consistent, and timely information. 
• Utilizes starter troops as pathways for  initial participation, while following the best practices from GSUSA.
• Use identified reports (Looker) and the resulting data to develop long and short-term membership goals with the team membership director and volunteers, ensuring plan of work reach all racial/ethnic/ economic groups in areas served. 
• Conducts yearly Service Unit evaluations with appropriate volunteers.
• Assists  the customer care team with accurate evaluation and maintenance of girl and adult registration information. 
• Supports all council departments to support the council’s corporate goals and objectives, example Council Cookie and       Fall Product programs, ongoing program events, adult education opportunities, volunteer trainings and camping services.
• Participates in diverse community and cultural events and programs.
• Foster a culture of diversity  and inclusion in the workplace and amongst the membership.
• Seek and accept opportunities for professional growth and development.

All employees of the Girl Scouts of  Central Indiana are responsible not only for the position but also for the  duties and responsibilities that all employees share. 

How You Will Succeed:

• Understands  that council priorities are growing membership and cultivating new donors. 
• Develop an annual goal that supports the membership growth priority.
• Implement an action plan that supports the membership growth priority.

Core Competencies:

 Oral and Written