Client Care Representative (Staff Assistant III)

Overview

The Sorenson Center for Clinical Excellence is seeking a client care representative (Staff Assistant III) who will primarily support service lines within the Behavioral Health Clinic. The individual will serve as a liaison between clients and the care team, assist with continued care, and aid with interdisciplinary care and clinical triage to community resources, as appropriate. The individual will provide some training on clinic procedures and operations to new clinicians. Within the Behavioral Health Clinic, the care teams may be comprised of clinicians at various degrees of training ranging from graduate student clinicians to fully licensed clinicians. This can be a fast-paced job that requires multitasking. This position reports to the Center Operations Manager. Job offer is contingent upon the successful completion of a background check.

 

This position will primarily follow an 10:30am-7:30pm schedule most days of the standard work week (Monday through Friday). Anticipated start date is July 1, 2025.

 

This position is contingent upon funding. This position is eligible for excellent benefits including: 13 paid holidays, 12 days of paid leave, 12 days of sick leave per year, a 50% tuition reduction for employee and spouse, competitive health benefits packages and a generous contribution into your retirement. View more information here: Summary of Benefits 2024-2025.

Responsibilities

Client Care:

• Communicate with diverse client population about healthcare services, appointments, insurance, clinic paperwork, and session payments
• Function as liaison between providers and clients to quickly address client concerns
• Communicate with external medical facilities and providers
• Submit and process referrals and prior authorizations alongside the Sorenson Center billing team
• Collect basic demographic and referral information to screen clients for program eligibility alongside clinic directors
• Coordinate interdisciplinary care and referrals within Sorenson Center service lines
• Assist with client and operational needs across other Sorenson Center service lines

Clinical Operations:

• Schedule client visits and maintain providers’ schedules
• Provide training on clinic operations / procedures to new clinicians
• Collect payments and reconcile receipts daily
• Answer clinic phone calls, emails, and secure messages and resolve or triage as necessary
• Perform filing, scanning, and organization of clinic supplies and materials
• Compose various standard documents, correspondence, and reports
• Assist students, staff, and supervisors with highly varied, complex, and non-recurring questions and/or problems
• Perform miscellaneous job-related duties as assigned

Qualifications

Minimum Qualifications:

• Four years of relevant experience; or an associate degree/technical training plus two years of relevant experience or a bachelor’s degree is required
• Experience in a customer service setting

Preferred Qualifications:

• Experience in customer relations in an outpatient medical or behavioral health setting
• Experience with electronic medical records systems

Knowledge, Skills, and Abilities:

• Ability to foster effective working relationships within a team environment
• Skilled with computer programs, including electronic medical record systems
• Excellent critical thinking skills
• Skilled in creative problem solving and proactive in engaging in assigned tasks
• Skilled with basic office equipment, including printers, copiers, and telephone systems
• Good organizational skills and ability to prioritize tasks flexibly, consistent with the needs of the clinic
• Excellent verbal and written communication skills
• Ability to handle sensitive and confidential medical data and personal information
• Ability to work efficiently and effectively without supervision
• Knowledge of University policies and procedures
• Excellent customer service skills

Required Documents

Along with the online application, please attach:

Resume/CV to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV"

Name and contact information for 3 professional references to be entered into Candidate Profile

Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Advertised Salary

Minimum $38,720; Commensurate with experience, plus excellent benefits

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occa