Customer Account Coordinator

Position Title:

Customer Account Coordinator

 

Pay Rate:

$48, 300 – $64, 400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

 

Category/Shift:

Salaried Full-Time

 

Physical Location:

Butler, IN

 

The Job You Will Perform:

• Serve as the primary contact for International Paper’s customers, ensuring a world-class customer experience.
• Master Customer Account Specialist responsibilities:
  • Convert purchase orders to production orders.
  • Communicate professionally with customers about order status, estimates, changes, and confirmations.
  • Monitor and manage customer inventory levels.
  • Resolve order discrepancies, quality complaints, overdue accounts, and aged inventory.
• Shipping tasks:
  • Receive in deliveries in SAP
  • Schedule trucks and writing up lineup for the PIT drivers on all shifts
  • Consolidate inventory and move out bills, billing & filing
  • Vacation coverage as needed / various shifts
• Build strong customer relationships to maintain International Paper’s competitive advantage.
• Understand plant-specific manufacturing capabilities.
• Coordinate with design, sales, pricing, and operations for new customer items.
• Understand International Paper’s pricing models.
• Manage warehoused items using replenishment ordering and FIFO.
• Report on aged inventory and participate in Non-Price Improvement initiatives.
• Provide data reporting and forecasts to management, sales teams, and customers as well as report customer concerns and issues.
• Create and manage customer-specific reports.
• Resolve customer order discrepancies, including pricing, credits, quality concerns, and returns sometimes requiring communication with the manufacturing and shipping teams.

 

 

The Qualifications you will bring: