Virtual Medical Back Office Coordinator

What We Strive For 

At Strive Health, we’re driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare. Join us in making a real difference. 

Benefits & Perks 

• Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance, two employee assistance programs (EAP), employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support – Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave – Paid holidays, flexible vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth – A well-being bundle with Carrot Fertility and Peloton at no cost, mental health support, and an annual professional development stipend. 

What You’ll Do  

As the Virtual Medical Back Office Coordinator, you will be responsible for providing general administrative support to clinic and mobile operations. This position reports to the Lead, Virtual Medical Back Office Coordinator. 

 The Day to Day 

• Answer incoming phone calls in a fast paced/high volume environment 

• Achieve daily goals consistently as outlined by management 

• Listening actively to patients’ concerns, understanding their needs, and provide accurate information  

• Perform registration and insurance verification/updates for patient visits 

• Tracks member consents of enrolled and engaged members 

• Conducts outreach to established members utilizing ad hoc lists, no show and canceled reports and/or assigned panel lists.  

• Obtains medical records, processes care plan and visit summaries, processes and mail member educational materials.  

• Completes ongoing training to further skills and development.  

• Ensures all member engagements are documented accurately 

• Assist with special projects outside of normal scope of responsibility when necessary 

 

 Minimum Qualifications 

• 2+ years combined of related education, experience, or certification. 

• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms. 

 

Preferred Qualifications 

• Experience using electronic medical records. 

• Bilingual Spanish-speaker. 

• Excellent Data Entry skills 

• Experienced in Microsoft office (Word, Excel, Powerpoint, etc.).