Clinic Manager

Company Overview

The Eye Center of St. Augustine is proud to be the oldest and largest state of the art eye care center in the area offering the convenience of an eye center, a surgery center, and an optical shop all under one roof. With satellite locations in World Golf Village, Palm Coast, and Palatka, our board-certified doctors provide premier best in class care to patients across Northeast Florida. Our ophthalmic surgeons, perform cataract, laser, and ophthalmic plastic surgery on site in our state-of-the-art Eye Surgery Center. We are also able to provide eye examinations for adults as well as children over the age of seven while offering a full-service optical shop at each of our locations. We are a fast growing, patient-centered, compassionate team!

Position Summary

The Clinical Manager provides oversight of the clinical activity for up to four clinical practice locations. The manager efficiently directs the workflow of the technicians to ensure smooth patient flow. The Clinical Manager provides leadership, has excellent problem-solving skills, and is knowledgeable of applicable laws, regulations, and standards by iJCAHPO and other regulatory agencies. The Clinical Manager does not participate in direct patient care but is expected to have advanced knowledge in clinical process and exam components.

Responsibilities

ESSENTIAL SKILLS

Advanced understanding and ability to complete each skill as required based on iJCAHPO training and generally accepted understanding of each individual skill:

• History Taking
• Visual Acuity
• Confrontation Visual Fields
• Extraocular Motility Assessment: evaluation of ductions, perform cover/uncover & alternating cover testing and document defects; recognize defects, identify potential related pathology and possible additional testing secondary to findings
• Pupil Assessment: recognize and identify pupil abnormalities in addition to an APD; able to use special techniques to identify abnormalities and evaluate for associated pathology
• Intraocular Pressure Measurement with Goldmann applanation via slit lamp or Perkins tonometer
• Manual Lensometry and accurate transposition between minus and plus cylinder as needed
• Angle Assessment utilizing the slit lamp microscope
• Manual Refractometry; accurate refinement using the Jackson Cross-Cylinder technique; duochrome testing, and prism measurements
• Diagnostic testing including immersion and/or contact A-scan biometry, ultrasound, OCT, visual field, pachymetry, topography, dry eye testing, and fundus photography
• Supplemental testing including Amsler Grid, Color Vision, Stereopsis (Randot test), Exophthalmometry, BAT, and PAM
• Minor Procedure Assisting: ability to assist with excisions, suture, etc. and is competent is sterilization requirements and techniques for all associated instruments
• Scribing: accurately document and select coding for all exam types, consults, and surgical procedures
• Pharmacology: ability to identify and assist with the prescribing and/or administration of oral and intraocular medications used in the office or by the patient. This includes a firm understanding of the purpose, action, and potential side effects

ESSENTIAL DUTIES

Clinical

• Supports daily clinic and patient flow
• Complies with all practice procedures and protocols. Complies with all State and Federal regulations.

Administrative

• Oversees management of direct reports to include hiring, training, development, support, performance management, and termination of staff in oversight from human resources
• Maintain inventory PAR levels and order necessary medical and office supplies via D365 ordering process. Access to approve inventory orders for assigned practice locations.
• Complete monthly inventory counts and report to corporate office any procurement concerns or issues
• Owns & leads daily team huddles and regularly scheduled monthly team meetings.
• Creates daily and weekly staff scheduling by assigning duties, locations, and shifts to clinical staff
• Creates and owns process of developing doctor schedule templates and updating as needed.
• Develop and implement policies and procedures with the assistance of the Practice Administrator. Ensure policies and procedures are understood by clinical staff.
• Evaluate direct report performance, recommend merit increases, and promotions.
• Responsible for disciplinary action and terminations of employees in conjunction with HR.
• Respond to all patient relations inquiries and submit complaint resolutions.
• Understand and accept responsibility to report potential or suspected errors to supervisor or Compliance Officer