Marketing Services Representative

Job Description

How You’ll Make an Impact

The Marketing Services Representative (MSR) will be responsible for providing excellent customer service to automotive dealer clients within an assigned territory by servicing and selling the Epsilon product line within existing customer base to ensure customer retention, customer satisfaction and loyalty. The day-to-day of a MSR will include calling and providing proactive consultative services to assigned dealer clients; reviewing product results and recommending needed enhancements to maximize programs; and identifying needs for additional products and services.

• Work together win together: The MSR will report to the Inside Sales Manager, and will work closely with key internal contacts, such as Dealer Marketing Consultants in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction.
• Innovate with purpose: Epsilon is on a journey to acting in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions. As an MSR, you will be a valuable person on our team, because without sales we have nothing! We care about great work and great client relationships. Your productivity will result in increased sales, flawless work being executed, business management, and overall growth.

What You’ll Achieve

• Consistently meet or exceed sales goals by selling Epsilon products to clients in an assigned market.
• Maintain and grow relationships with local OEM field representatives within the given territory.
• Actively participate in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients.
• Solve existing issues and determine solutions to prevent further concerns
• Maintain timely, detailed and accurate records in Salesforce.com of activities, phone conversations, outcomes and any other pertinent client interactions. Other reporting as required by assigned Executive Director.
• Assist with the rollout of new sales programs/products by reviewing all material for accuracy and providing feedback for improvement.
• Perform other related duties as needed to support corporate objectives.  Act in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions.
• Responds to regional and corporate requests for information and follow up to support communication.

Who You Are

• What you’ll bring with you:
  • 1 – 2 Years of Customer Service experience
  • Salesforce expertise.
  • Manage territory activity to optimize support of assigned key customers.
  • Exemplary phone etiquette.
  • Relationship building, problem-solving and communication skills.
• Why you might stand out from other talent:
  • Experience with selling and servicing automotive marketing platforms and/or CRM.
  • Good knowledge of marketing technologies.
  • Good organizational skills and time management.
  • Able to adapt to rapidly changing expectations.

Additional Information

Epsilon at Our CORE  

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes.  For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, retail media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.    

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:  

• Act with integrity. We are transparent and have the courage to do the right thing. 
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. 
• Innovate with purpose. We shape the market with big ide