Contractor Invoicing Specialist

HomeServe USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last ten years. What does HomeServe do and what makes it so great? Well, we’re glad you asked! 

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. 

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.  

 

Position Overview:

The Contractor Invoicing Specialist will be responsible for reviewing, validating, and processing invoices for contractors that are servicing the customers of HomeServe USA. This position will be responsible for collecting all required documentation, making approval decisions, & processing the claims submitted by contractors in accordance with the service agreements and rates that have been established. This position is also responsible for fielding calls from contractors to answer questions or provide updates on all questions related to invoices & payment. HomeServe is proud to be the industry leader in how quickly we pay our contractors and as such the invoicing specialist will be responsible for meeting or exceeding the established KPIs for the position.

 

Responsibilities:

• Review, validate, and make authorization decisions on invoices submitted by HomeServe contractors using our invoicing platform.
• Review, validate, create claim, and make authorization decisions on all invoices that are submitted via mail or email to ensure contractors claims are processed.
• Provide exceptional service and support during all phone calls with contractors by providing accurate & timely updates on any invoicing related inquiries.
• Accurately document conversations, agreements, and actions taken with contractors regarding payment decisions and invoicing requirements.
• Work cross functionally with Supplier Management, Contractor Management, and Contact Center teams to address all contractor payment related issues.
• Communicate and train contractors on all invoicing requirements implemented by HomeServe USA to verify compliance and completion of our customer’s claims.
• Train contractors on how to submit invoices using HomeServe’s invoicing platform for completed work.
• Assist leadership with Ad Hoc projects or tasks as assigned.

 

Essential Functions: 

Essential Job Function

% of Time on Function

Reviewing, validating, & processing invoices

40%

Answering contractor calls & providing support for any invoicing or payment questions. 

40%

Training contractors on invoicing requirements & necessary documentation

10%

Working cross-departmentally to address all contractor’s payment related issues.

10%

Total

100%

 

Job Requirements:

• High School Diploma or Equivalent
• Minimum of 2 years’ experience in call center environment or administrative role preferred
• Strong analytical, verbal, and written communication and interpersonal skills
• Well organized and detail oriented, with ability to work under pressure and meet deadlines
• Ability to manage multiple concurrent tasks and still provide a high level of customer service  
• Proficient in Microsoft suite of products, including Outlook, Word, & Excel
• Strong work ethic and willingness to take ownership
• Ability to work independently
• Ad-hoc responsibilities as assigned
• No Travel

 

In return, we offer:

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team oriented work atmosphere