Service Coordinator (Exempt)

SERVICE COORDINATOR RESPONSIBILITIES:

Scheduling and Dispatching

• Assign and schedule HVAC technicians for service calls based on location, skill level, and job urgency.
• Communicate with customers to confirm appointments, provide ETA updates on service times, and address any concerns or needs promptly and professionally.
• Monitor job status throughout the day and adjust schedules as needed to accommodate changes or urgent requests

Work Order Management

• Create, track, and close work orders in the ERP system
• Ensure accuracy in documentation, including job details, technician notes, and customer instructions.
• Monitor technician requests for return visits, quoted repairs, parts or equipment to ensure they have what they need for each job.
• Entering service repair quotes in the ERP system
• Weely technician payroll preparation

Technician Support and Communication

• Serve as a primary point of contact for technicians in the field, addressing any issues or questions that arise during service calls.
• Coordinate and manage after-hours emergency service requests and ensure technicians are dispatched quickly for critical jobs. communicate any changes to customers and team members
• Track and report on key metrics, such as PM compliance, response times, and customer satisfaction.
• Identify any recurring issues or and work with management to develop solutions.

Ensure dispatch and scheduling adhere to safety and regulatory guidelines.

Communicate safety protocols to technicians and keep up with compliance requirements within the HVAC industry.

Customer Touchpoints

Ensure Compliance and Safety

SKILLS AND QUALIFICATIONS:

• Strong organizational and time-management skills
• Excellent communication and customer service abilities
• Must be able to work in a fast-paced environment and handle multiple tasks simultaneously
• Familiarity with dispatch software or CRM systems preferred, but not required
• Basic knowledge of HVAC industry terminology and processes preferred, but not required

WHAT WE WILL OFFER YOU:

• Weekly Pay at competitive wages based on experience
• Paid Vacation
• 401(k) plan with a generous company match
• Excellent Medical, dental, vision, and RX drug insurance
• Life and accidental death insurance
• Short and Long-Term Disability insurance
• Employee Assistance Program
• Commitment to Employee Safety
• Opportunities for Growth & Leadership

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