Customer Facing Team Analyst

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Position Title: Customer Facing Team Analyst

Position Type: Regular - Full-Time ​

Position Location: Oakbrook Terrace ; Toronto, Ontario, Canada ; Florenceville-Bristol, New Brunswick, Canada

Grade: Grade 04 

Requisition ID: 29019 

 

 

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SUMMARY:

McCain Foods is looking for a highly motivated individual who can excel in a fast-paced environment and is excited about supporting a customer centric supply chain. We are seeking a talented, diligent team player with an analytical mind and a proven track record of success that can support a Customer Facing Customer Solutions team within the NA organization. 
 
As a key member of a specific Customer Experience team, the primary responsibility of the role is to support a Customer Centric approach by taking a holistic review of the McCain client relationship and provide specific insights on required business process improvements.  The role will support both the Customer Solutions and Sales Team through collaboration and joint business objectives following “Best in Class” industry practices.  Specific focus and analysis will be directed to Order Management Compliance, Service Level Failures root cause, Non-Compliance Fines evidence, Customer Stock Cover trend analysis, On Shelf Availability insights and Internal vs External forecast comparisons.

 

The ideal candidate for this position has a solutions mindset, is inquisitive about our business and understands the importance of Order to Delivery processes both internally and externally to support a strategic Customer supply chain partnership. Leveraging data analytics to provide insights and guide decisions is essential. Candidates must also possess superior analytical capabilities, excellent business insight and strong verbal and written communication skills. Ability to work independently, function effectively under time constraints with changing priorities and work on multiple initiatives simultaneously is paramount. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Proactively identify and prioritize customer specific opportunities for improvement and create action plans to support corrective measures and process optimization while eliminating non-value activities.
• Drive continuous improvement within the team to a more efficient exception management process to meet and exceed all KPI's and Service Level Agreements.    
• Monitor and report KPI customer specific scorecards. Provide observations of performance and present actionable insights for management and customers.
• Provide analytics and reporting to define opportunities to support customer specific Supply Chain consistency and reliability efforts.  Focus will be on customer Supply Chain priorities, Order Management compliance and OTIF.  
• Develop dashboards and reporting that highlights where initiatives are performing relative to targets and suggest opportunities for improvement based on analysis.
• Identify, gather, and interpret relevant data, assisting with root cause analysis and problem resolution.
• Develop new procedures and protocols as needed to support process improvements and customer collaboration efforts. 
• Engage with Cross functional teams supporting supply chain process improvement projects.
• Compliment a culture of continuous improvement internally and within the customer relationships.
• Successfully demonstrate the management of multiple requests and projects at one time, while meeting key stakeholder timelines and expectations.
• The ability to listen to constructive input and feedback from key stakeholders and take appropriate corrective measures.

 

REQUIRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES: 

• Bachelor’s Degree in Supply Chain, Business, Finance or Operations Management.
• Minimum of 3 - 5 years Supply Chain experience, including Customer facing roles, Logistics, Supply / Demand Planning.
• Solid understanding of business processes and associated data within the Customer Solutions space, as well as a working knowledge of relevant supply chain departments and how they are integrated.
• Thorough, detail oriented with the ability to work in a fast paced, rapidly changing environment with strong initiative and drive to attain results.
• Results focused.  Bias towards action, able to analyze multiple pieces of information and act decisively.
• Professional and concise communication skills (both oral and written) with the ability to interact with counter parts and senior Customer Solutions and Sales managers.
• Understand sources of information and is able to procure information effectively.
• Tact and diplomacy – Initiate and lead open conversations with internal stakeholders to identify areas of opportunity to drive change.
• Antic