Digital Education Manager

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Role Overview

As a Digital Education Manager, you will combine deep technical expertise with instructional design skills to deliver high-impact training across global commercial teams. You will serve as the subject matter expert for Intuitive’s Digital solutions, developing curricula that enable services and support teams to confidently implement, troubleshoot, and communicate the value of our digital products.

This role bridges technology, education, and customer success, ensuring teams worldwide can deliver consistent, high-quality training experiences.

Primary Function of the Position

Training Development & Delivery

• Design, develop, and maintain a global training curriculum that standardizes technical competencies across commercial roles.
• Deliver training through in-person, virtual, and Train-the-Trainer formats, covering network, data, security, design, and product-specific workflows.
• Develop onboarding and continuous learning programs for digital solution deployments, minimizing escalation and accelerating adoption.
• Manage multiple complex projects and priorities through organization and detail orientation. 
• Measure and track training effectiveness and strive for continuous improvement that drives learner proficiency

Technical Expertise & Support

• Act as a functional expert for Digital Technical Support Tier 1 + 2.
• Build and maintain training on networked solution configurations, upgrades, and enhancements.
• Excellent analysis, troubleshooting, and debugging skills, in particular TCP/IP and 802.11 networking protocols.
• Serve as a subject matter expert for technical specifications and requirements for digital solutions, while maintaining up-to-date knowledge of our products, services, policies, and procedures.
• Establish regular collaboration with internal product development and product management teams to stay updated on our evolving digital infrastructure, including software upgrades and product enhancements.
• In-depth knowledge of core IT technologies and processes, including network systems, operating systems, databases, access controls, change control processes, application and system development, IT operations, incident response, monitoring, and asset management.
• Troubleshoot and teach resolution methods for complex connectivity issues, access problems, and software application challenges.
• Maintain proficiency in Intuitive business applications (Astra, SFDC, Artemis, etc.).
• Build training to new configurations, upgrades, and enhancements across all networked solutions.
• Create meaningful training content for deployment across all Commercial Teams, with focused support for the Services organization, including Digital Technical Support, Field Service, Customer Service, and Technical Support.

Cross-Functional Collaboration

• Partner with Digital Product Owners, Engineers, and Support teams to ensure training aligns with product requirements and updates.
• Collaborate with Sales, Service, Cybersecurity, and Customer-facing teams to identify and address training needs.
• Liaise with product development and management on new product introductions, upgrades, and enhancements.
• Establish re