Critical Facilities Operations Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves

The Operations Manager is a key leadership role responsible for overseeing the operations and performance for Critical Environments. You'll leverage your deep understanding of Critical Environment operations and critical infrastructure, along with strong leadership and strategic thinking abilities to work with a team of professionals and drive operational excellence. Success in this role requires being an open, transparent, and consistent communicator to all stakeholders, as you'll have the opportunity to shape a portion of the digital economy and influence the careers of teams supporting operations.

Your day-to-day tasks will include:

• Developing and implementing strategic initiatives and operational plans to drive efficiency, scalability, and resilience across Critical Environment operations
• Providing leadership and direction to critical vendors and operational staff
• Monitoring and evaluating data center/IT Communication Rooms performance, ensuring adherence to service level agreements and key performance indicators
• Driving continuous improvement initiatives to enhance efficiency, reduce downtime, and minimize risks
• Overseeing financial aspects including budget planning, forecasting, and cost control
• Acting as primary point of contact for senior management, clients, partners, and vendors
• Managing relationships with strategic vendors and contractors to ensure service level agreements are met
• Evaluating and implementing innovative solutions to enhance efficiency, security, and sustainability
• Ensuring adherence to regulatory requirements, industry standards, and internal policies
• Travel as required

Required Qualifications:

• 5+ years of work experience in Data Centers/IT Communication rooms
• Experience with systems, emergency generators, switchgears, ups, hvac, fls
• Strong ability to read and interpret technical documents, safety rules, and maintenance instructions
• Excellent communication skills, including report writing and effective speaking to leadership groups
• Proficiency with technical drawings, specifications, and measuring instruments
• Working knowledge of Microsoft Office applications (Word, Excel, Outlook, Access)
• Demonstrated leadership ability, presentation capabilities, and organizational skills
• Experience utilizing CMMS platforms
• Ability to travel throughout the United States

Preferred Qualifications:

• Bachelor's Degree in Engineering or Construction
• Experience with Critical Environment Dashboard products
• Experience with Corrigo, MCIM/Salesforce, Zendesk, and ServiceNow

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Location:

On-site –Atlanta, GA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), togeth