Director, Capacity Planning

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Director, Capacity Planning, Open Connect Partnerships & Planning

Netflix is the world’s leading streaming entertainment service, with over 300 million paid memberships in more than 190 countries, enjoying TV series, documentaries, and feature films across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any internet-connected screen.

The Open Connect Capacity Planning team is at the center of all efforts to ensure there’s always enough capacity so that our members consistently have a great entertainment experience. We provide long-range planning by developing proactive strategies that are future-compatible and nimble enough to change course quickly. Working with the engineering and finance teams, Capacity Planning’s main tasks include: 1) translating demand forecasts into concise, actionable capacity plans, 2) managing utilization by providing reports and dashboards to key stakeholders, and 3) providing data-driven analyses to continually optimize spend and ensure the platform is scalable far into the future.

The team is hiring for a strategic leadership role: Director of Capacity Planning. 

What You Will Do: 

• Develop and lead the Capacity Planning team

• Collaborate with stakeholders in Engineering, Product, and Partnerships to develop capacity planning strategies that support growth and new product initiatives

• Work closely with Finance to define budgets and assess potential risks

• Develop tools for modeling to inform the business and support decision-making

• Analyze short- and long-term trends to proactively identify needs

• Communicate capacity requirements, risks, and trade-offs effectively across functions to ensure awareness and alignment

• Manage efficient utilization of resources and platform lifecycle management

• Drive continual improvements in planning workflows, tools, and methodologies

• Translate forecasted demand from Finance into actionable capacity plans

• Analyze and model data to enhance operational efficiency as products and hardware architecture initiatives evolve

• Create and manage yearly capacity plans for OCAs (Open Connect Appliances), data centers, network hardware, and IP backbone infrastructure

• Provide oversight and prioritization to ensure capacity arrives in a timely fashion

• Manage reporting and dashboards for overall network utilization, and identify data needs required to improve reporting

• Continually work to refine workflows that enable the business to achieve alignment and efficiency

Who You Are: 

• Passionate about data-driven solutions

• Willing to experiment with different approaches to new and existing problem sets

• Experienced with data modeling and visualization software, and developing reports and dashboards

• Proficient in Excel, SQL, and Tableau (or other business intelligence software)

• Strong background in using financial analysis for multi-variable decision-making

• Experienced in statistical analysis, specifically building and refining demand forecasts

• Able to independently identify issues, analyze potential solutions, and drive resolutions

• Strong communicator, both verbal and written, with experience collaborating across the organization, including engineering, finance, and product management

• Believe that delivering results quickly, with iteration, is better than waiting for 100% perfection

• Hold expertise (or strong curiosity) in the internet ecosystem

• MBA or MS in Statistics preferred

Our culture is unique, and we tend to live by our values, allowing you to do your best work and grow. 

Our compensation structure consists solely of an annual salary; we do not offer bonuses