Anti-Fraud Manager

At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

 

Anti-Fraud Manager

Richemont| Shelton, CT

 

 

OVERVIEW- The Anti-Fraud Manager oversees, leads, and ensures the coordination, implementation, and operational running of the Anti-Fraud organization for the Americas (US, Canada, with the potential to expand to additional markets).  This individual is responsible for the development of the regional anti-fraud and payment strategy, aligning with the group's anti-fraud framework and guidelines while adapting to the local market and Maisons’ needs.  This includes phone and web order review, debit/ credit card processing, fraud challenger, fraud risk analysis, investigations, and recoveries for Maisons across the Jewelry, Watchmaking, and Fashion & Accessories divisions across all channels.  This role is a part of the Group’s strategy to enhance anti-fraud capabilities across the business and elevate the client experience. 

 

This specific individual will build the knowledge base of fraud for the Americas and advise Regional, Group and the Maison stakeholders through developing strong relationships with them.  They will maintain a pulse on the latest digital platforms and relevant payment systems in the payment services industry and share and advise on how best to capitalize on this inforamtion. The right candidate is a results-driven, analytical leader with extensive experience in payment fraud and excited by an ever-changing environment.

 

SCOPE- Richemont Americas

 

KEY RESPONSIBILITIES & DUTIES

 

Manage Anti-Fraud Operations for the Americas (60% of working time):

 

Operations

• Deliver on Anti-Fraud KPI’s: ensure fraud/chargeback and authorization rates outperform the industry average
• Frontline control over all payment transactions for phone, web, POS, and pay-by-link orders
• Manage and review the performance of Anti-Fraud tools daily
• Manage internal and external providers to ensure effective running, maintenance and updating of tools to deliver on optimal performance
• Liaise with PSP/ Credit card acquirers to monitor daily operations & industry trends
• Execute business process improvement initiatives to streamline operations
• Support Consumer Payment Services team in investigating new payment methods relevant for the market

 

Risk Management, Analytics and Reporting

• Responsible for analyzing, identifying opportunities, and providing transparency to fraud activities
• Manage tuning of fraud models and systems developing individual brand risk matrixes to optimize acceptable levels of risk
• Serve as a key contact to brands on improving the measurement and reporting of fraud, updating fraud rules and developing future rules
• Maintain daily contact with ECOM, Retail & Commercial Managers to advise on transactions and provide weekly/monthly reports and analytics
• Analyze results of payment processing and other e-commerce and retail operations to identify issues, trends, and areas of opportunity
• Collaborating with different teams like transportation, security, and legal, to conduct investigations and provide support to the Maisons.

 

Claim management

• Manage all channels (ECOM, PBL, POS) chargebacks and respond promptly and effectively
• Gather supporting elements and documents to support the claims process
• Communicate all chargeback disputes to the local finance teams, ecom, & retail management.

 

Collaboration & Training

• Develop and deliver Retail Anti-Fraud training program for Retail & Finance teams (RFBO)
• Providing ongoing support to Retail Teams, ECOM channel & RFBO on anti-fraud topics
• Provide Fraud awareness training for new Client Relations Center CRC Ambassadors

 

Governance, Reputation, and Compliance (10% of working time):

 

• Develop and maintain Anti-Fraud framework for Retail & Ecom
• Develop and maintain fraud knowledge database for the Anti-Fraud Team and functional stakeholders
• Develop and maintain processes to mitigate loss through lost or missing parcel claims and retail fraud.
• Update the group on the latest legislation impacting Fraud & Payments

 

Organization & Talents (25% of working time):

 

• Oversee and cultivate a te