Digital Support Specialist

Major Hollywood and independent movie studios have appointed Swank Motion Pictures, Inc. as their exclusive licensing and distribution partner to offer their box-office hits for public performance in non-theatrical markets (markets outside theaters). Swank represents Walt Disney Pictures, Warner Bros., Sony Pictures, New Line Cinema, Lionsgate, MGM, and many more!

The Digital Support Specialist plays a critical role in supporting the sales team and ensuring a seamless digital experience for K-12 clients. This position is responsible for managing technical inquiries, creating and maintaining portals, executing onboarding communications, and analyzing account data to identify trends and risks. The ideal candidate is detail-oriented, tech-savvy, and highly organized, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities:

• Manage daily K12 Streaming customer support communications
• Review, respond and triage streaming support inquiries
• Provide clear, timely, and accurate resolutions to technical and account-related issues
• Support new customer onboarding via streaming platform setup, content booking, renewal updates, and training information
• Deploy scheduled onboarding touchpoints for accounts including check-ins and surveys
• Maintain weekly data reports to track account health and identify at-risk accounts
• Review and analyze metrics
• Provide insights to support proactive engagement and retention strategies

Requirements

• Bachelor's degree required       
• Experience in customer service or digital support
• Strong technical troubleshooting and problem-solving abilities
• Proficiency with CRM systems and digital platforms
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines

Benefits

• Comprehensive compensation and healthcare packages, including medical, dental, vision, and life insurance products 
• 401(k) plan with employer match 
• Competitive paid time off: vacation, personal time, holidays, and winter break 
• Company sponsored volunteer & community outreach opportunities 
• Organizational growth potential through our company sponsored online learning platform 
• Hybrid work environment 

EOE, including IWD and Veterans