CO Senior Analyst - Customer Issue Resolution with German (m/f/x)

Job Description:

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with curious, creative 3Mers.

The Impact You’ll Make in this Role

As a CO Senior Analyst - Customer Issue Resolution with German you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here you will make an impact by:

• End-to-End CIR (Customer Issue Resolution) Management – handling customer issues related to billing, collections and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints.

• Efficiently building credibility and trust with customers and businesses through timely and accurate CIR resolution processing.

• Interpreting policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions.

• Using strong analytical skills to interpret information, examine variables, conclude, and assess alternative methods. Most complex problem solving may require the use of increased judgment to handle some variations in conditions or operations, making decisions based on selecting from alternative courses of action using greater adaptation to circumstances when necessary.

• Demonstrating a proactive, ownership mindset to managing your customers to achieve team goals.

Your Skills and Expertise 

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Minimum 2 years of experience in Customer Issue Resolution, Complaints handling, Collections or AR

• Advanced English and German (B2+)

• Knowledge of French or other European language would an asset

• Experience with customer service processes and systems – SAP and Salesforce will be a big advantage 

• Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills

• Advanced Microsoft Excel skills, including the ability to build conditional formulas, VLOOKUP’s, pivot tables, create macros, and manage large data sets

Additional qualifications that could help you succeed even further in this role include: 

• Excellent verbal and written communication skills

• Demonstrated problem solving, reasoning, and analytical skills

• Flexible and detail oriented

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

• Private medical care 

• Life insurance 

• Retirement scheme 

• Multisport card 

• Opportunity to work globally as part of an international organization 

• Work in a respectful, inclusive, and friendly environment with open door policy 

• Professional training and onboarding package 

• Supporting your professional development, possibility to gain certifications/co-founding studies 

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering 

• Internal integration events 

• Holiday Bonus 

Work location
Hybrid eligible (readiness to visit the office in Wroclaw on a weekly basis).

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. If you have further questions please