Strategic Channel Client Success Manager

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The opportunity:

Our Channel Partner Team (part of One Medical for Business Client Services) partners closely with our channel partners, including Professional Employer Organizations (PEOs), HR services firms, and select health plans to deliver One Medical membership & services as a part of their product offering. As a Channel Account Manager, you will be a key member of an emerging team that owns the end to end relationship with our large, national channel partner accounts. This team acts as the consultative partner in delivering the One Medical benefit to meet our partner’s product strategy needs. The team also advocates for our partners internally to help One Medical continue to build and scale our partner ecosystem. Reporting to our Director of Channel Partnerships, you will work with both the Channel & Client Success teams to manage and expand a portfolio of One Medical’s most strategic partners in growth, and collaborate with multiple internal departments at One Medical (Operations, Quality and Value, Marketing, Sales, etc.) to service those relationships.

You will be part of a high-performing account management team working collaboratively to share best practices, support each other, and ensure we set up each partner relationship for success. You are a partner manager with exceptional communication skills, a strong presence and the ability to influence/persuade a wide range of audiences and quickly establish rapport with internal and external stakeholders. Additionally you possess strong planning and/or project management skills. Lastly, you will be set up for success if you have a demonstrated ability to manage competing priorities while consistently meeting (or exceeding) your goals and overcoming setbacks. If this sounds like you, we would love to connect.

What you'll work on:

• Own the overall health and success of your portfolio by assessing client needs, rolling out communication and engagement initiatives, reporting results, and developing strong, long-term, consultative relationships with clients
• Service, manage, renew and execute against a portfolio of client accounts, driving key program outcomes such as enrollment, utilization and client satisfaction
• Serve as a strategic and consultative thought partner to your clients in shaping their benefits and healthcare delivery strategy 
• Design, test, and implement improvements to our service and product offering

What you’ll have:

• 8+ years of experience in account & partnership management focusing on client retention and renewal with a minimum of 3 years solely partnering with national enterprise client accounts (5000+ employees/$1M contract size)
• Minimum of 2 years supporting clients in the benefits space or working with HR, and experience partnering with brokers to deliver benefits solutions
• Proven track record of meeting goals and deadlines, preferably inclusive of customer-retention or relationship management metrics 
• Skilled at communicating, both written communication & ability to present to a diverse group of stakeholders, including crafting and delivering compelling presentations and materials, creating narratives tailored to individual client needs
• Extensive experience collaborating with cross-functional teams to deliver complex customer/client solutions
• Skilled in Salesforce, G-Suite required 
• Experience managing negotiations, including contract negotiations, as well as experience working with client procurement teams

Benefits designed to aid your health and wellness:

Taking care of you today

• Paid sabbatical after 5 and 10 years
• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, an