Representative - Account Service; Early Tenure Corporate Consultant

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

We are seeking an upbeat, self-motivated colleague to join our dynamic Early Experience Team as an Early Tenure Consultant. The Early Tenure Team is responsible for the on-boarding and early tenure treatment of our newly acquired commercial clients. The Early Tenure Consultant role is focused on driving charge volume by completing the onboarding of client’s business and corporate programs. This includes engaging, educating, and growing new commercial card clients through outbound, dialogic treatment to ramp spend and build meaningful, deep, and loyal relationships. This is a great opportunity to be a part of a strong, dynamic team that is responsible for the most critical moments of a client’s tenure and sets the trajectory for their relationship ahead with American Express.  

Responsibilities:  

• Outbound telephone-based consultation and account development. 

• Understand client needs, provide appropriate solutions and resolve/redirect client concerns.  

• Use consultative selling & negotiation skills to achieve growth in charge volume. 

• Quickly earn client trust to recommend payment efficiencies, while demonstrating value.

• Develop cross-functional partnerships to optimize Blue Box values.

• Adhere to Blue Box Values, GCS Sales Practices and Standard Operating Procedure and American Express Leadership Behaviors.

• Be a champion of and for Compliance within US SME AD and GCS.

 Qualifications:  

• Business and Corporate Program Knowledge preferred

• Prior consultative sales or account development experience, preferably in an outbound call environment.

• Effective account development with proven experience in building and managing an effective "pipeline" of growth opportunities.

• Must possess the ability to build and leverage relationships with internal colleagues and support personnel.

• Proven ability to handle multiple priorities, work in a fast-paced environment and make decisions quickly while demonstrating flexibility, resourcefulness, personal accountability, and resiliency.

• Must have proven organizational, self-motivation, and excellent time management skills, with a strong attention to detail, and the ability to meet critical deliverables and deadlines.

• Convey a focused work ethic & possess an enthusiastic “can do” attitude.

• Experience with SalesForce.com and intranet-based applications/platforms a plus. 

Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits t