Director of Leadership Development

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Are you ready to build the leadership engine that powers an entire organization?

We’re seeking a Director of Leadership Development to design, scale, and lead association-wide experiences that accelerate leadership capability across all levels from emerging leaders to senior executives. In this role, you’ll lead a small, agile team and create development solutions that support critical career transitions, including the shift from individual contributor to people leader, and from manager to director. You’ll also deliver targeted solutions for high-potential talent and executive development, ensuring our leadership pipeline is ready for the future.

This role calls for a forward-thinking and experienced leadership development professional who thrives in ever-evolving environments and leads with empathy and clarity. You’ll bring a proven ability to scale programs across complex organizations and a deep understanding of leadership transitions and growth moments. With a human-centered and evidence-based design approach, you’ll craft development experiences that resonate with the real needs, motivations, and challenges of today’s leaders - grounded in data, research, and behavioral insights. Every initiative will be aligned to business strategy and designed for measurable impact, leveraging insights to continuously refine and demonstrate effectiveness.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX.

Relocation assistance is available for this position.

What you'll do:

• Leads complex, comprehensive Talent Management projects from strategy through implementation, adoption and stabilization.

• Consults with senior business leaders to deeply understand the business and develops and implement talent programs and solutions to address their biggest needs.

• Develops and delivers data-driven insights and materials to support talent practices and talent deliverables.

• Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and any other key segments as well as critical skills for the future of the workforce.

• Uses data, analytics and evidenced-based practices to inform leadership development talent strategies, proactively identifies skill development opportunities based on business needs, identifies trends, and measures program effectiveness (ROI).

• Lead the development and implementation of innovative, scalable, and sustainable talent management solutions that drive economic value and contribute to the organization's overall success.

• Manages vendor relationships and partners with USAA procurement to ensure optimal outcomes.  

• Builds and oversees a team of talent professionals for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree

• 8+ years of experience in enterprise-level talent program and process development and implementation with a focus on talent development (e.g. coaching, mentoring, rotations, leadership development, talent pipeline planning, learning, skills management)

• 3+ years of experience leading others either formally in a managerial role, or informally as a project or team lead

• Advanced knowledge of various talent management technology solutions

• Excellent communication, presentation, and interpersonal skills, particularly when working