Business Operations Leader, AWS Field Experiences

Are you looking for a unique opportunity to help drive business operations and strategic programs for a newly created org? The newly created AWS Field Experiences org is responsible for delivering tools, analytics, and experiences for the 60k+ AWS Field organization, spread across all geos and diverse roles, using a combination of best-of-breed external and purpose built internal tools. We are seeking an innovative, passionate, results-oriented leader who will partner with the STO to manage the business operations for this org.

We’re looking for a tenacious self-starter with attention to detail to help 1/ drive the rhythm of the business operations 2/ run programs to engage our customers (AWS's Field organization) for product feedback through field advisory board), and 3/ engage a 900+ person org on events, demos, and cross-team activities. You should have a passion for sales automation and GTM - this is an opportunity to help deliver delightful experiences for the diverse AWS Field. You should have strong writing skills, be a natural collaborator, an ability to technically dive deep, work with development, product management and sales operations teams, and Invent and Simplify to create scalable mechanisms. You must have a track record of understanding customer needs and delivering solutions to address those needs.

Key job responsibilities

• Responsible for coordinating activities, helping the overall success of the business and team. Involves working with multiple internal stakeholders, product teams, and STOs
• Coordinate engagement with stakeholders in sales, marketing, and operations teams
• Drive working backwards plans for business and operational reviews, goals, OP1s, etc.
• Responsible for delivery of weekly/monthly/quarterly business reporting

About the team
We are building up a new organization - and you will have the opportunity to help shape the team and deliver results that can have a positive impact on AWS GTM activity.

Basic Qualifications

• 7+ years of working cross functionally with tech and non-tech teams experience
• 7+ years of program or project management experience
• 7+ years of managing, analyzing and communicating results to senior leadership experience
• Bachelor's degree
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 15+ years of experience in a senior leadership role in Product Management, Business Operations, Analytics, etc.
• Proven experience with the development and implementation of business processes
• Experience working within a high-growth, technology company
• Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
• Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly
• Strong written and verbal communication skills, with a track record of presenting to senior management
• Experience leading the development of department strategy
• Deep experience in prioritization of deliverables and tasks

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $111,100/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.