Senior Manager, Enterprise Applications - PropTech experience preferred (Yardi, RealPage, Appfolio, etc)

WELLTOWER – REIMAGINE REAL ESTATE WITH US

At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday.

We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.

ABOUT THE ROLE

The Senior Manager, Enterprise Applications (Yardi) is responsible for the strategic oversight, implementation, and enterprise-wide support of the Yardi platform. This role leads a team of Yardi System Analysts, ensuring the platform is optimized to meet evolving business needs and that requests are addressed effectively and efficiently. In addition, the role is accountable for identifying and driving strategic Yardi-related initiatives in partnership with internal departments and external business partners. Responsibilities include overseeing planning, due diligence, and execution of complex implementations aligned with organizational goals.

KEY RESPONSIBILITIES

• Enterprise Applications Lead
• Act as the technical leader for all aspects of the Yardi Voyager system across the organization. Plan, design and implement Yardi solutions that address current and future business needs and real estate industry best practices.
• Ensure user support issues and questions are being addressed in a timely manner
• Coordinate system upgrades and implementations. Drive best practices in utilization of accounting systems.
• Ensure system uptime and closely coordinate with third parties as required to ensure system availability
• Schema and tables
• Lead integrations with ancillary systems using modern integration tools such as APIs and the use of the Yardi ETL tool, where appropriate.
• Provide input on the system roadmap for future years
• Research, analyze and resolve software issues with support team and Yardi directly. Manage process to assist end-users with technical support. Monitor system stability and use to ensure a high level of reliability and efficiency
• Understand use of SQL script and continuously improve the reporting possibilities utilizing YSR reports. Assist in the development of necessary reports to meet business requirements.
• Lead and understand the system security design including permissions, menus, and security for Yardi Application, based on best practices and working directly with internal audit to ensure compliance.
• Experience designing and troubleshooting workflows
• Continuously stay up to date with Yardi system changes and updates to ensure knowledge of business systems is globally understood and improved functionality is utilized.
• Coordinate enhancements, upgrades, patches, and testing to Yardi and Yardi modules according to established change management processes and procedures
• Project Identification and Due Diligence
• Work closely with internal and external stakeholder to identify process and technology improvements
• Support project prioritization including Project Management Office efforts; maintain enterprise project priority and status
• Consult with external and internal business partners to clarify and define business challenges, goals, scope, and requirements
• Participate and/or lead vendor evaluation and selection efforts with costs/benefits in mind
• Coordinate with vendors on statements of work
• Develop business cases to quantify costs and benefits of a project
• Identify baseline KPIs and quantitative goals of a project
• Create project proposals in coordination with internal clients and present to Project Management Office
• Project Management
• Responsible for end-to-end program or project management, demonstrating ownership of the entire process
• Take a lead role in implementation efforts for future Yardi modules
• Organize and support kick-off meetings, design workshops and status updates
• Support the completion of project deliverables
• Communicate with project stakeholders, organizational leaders, and operator contacts
• Maintain full awareness of project statuses, assigned resources, issues and budget implications
• Ensure program/project-related risks are managed and communicate