Sr Dir Enterprise Service Management

What You Need To Know

Open the door to a groundbreaking tech career with an industry leader. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we’re heavily invested in the most transformative new technologies – and the most brilliant tech professionals. Southern Glazer’s was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Overview

Southern Glazer’s Wine and Spirits is at the forefront of innovation and transformation within the beverage industry. Our Enterprise Technology Partners (ETP) are the driving force behind this evolution, and as the Senior Director of Enterprise Service Management (ESM), you'll be at the center of it all. Collaborating closely with executive leaders, business partners, and ETP peers, you will serve as the strategist and evangelist for our ServiceNow platform, known as @YourService.

 

We're seeking an experienced IT leader to spearhead our digital transformation, particularly focusing on the ServiceNow platform. Reporting directly to the SVP Corporate & Supply Chain Systems, you'll be a key liaison between executive leaders across SGWS, including HR, Finance, Supply Chain, Shared Services, and Corporate Communications.

 

As the Senior Director, you'll lead a high-performing team, prioritizing product delivery to enhance stakeholder experiences. Your expertise will be pivotal in leveraging technologies such as IT Service Management (ITSM), IT Operations Management (ITOM), Information Security (InfoSec), Governance, Risk, and Compliance (GRC), HR Service Management (HRSM), and Workflow solutions on the ServiceNow Platform. 

 

This role demands a transformative mindset, translating complex ideas into tangible solutions that add significant business value. You'll be responsible for managing a comprehensive technology roadmap, ensuring alignment with both internal and external customer objectives. Additionally, you'll play a crucial role in maximizing our investment in ServiceNow, driving innovation, and delivering exceptional outcomes across the organization.

Primary Responsibilities

• Engages with upper management and internal clients to identify needs and assess alternative business solutions.
• Supervises and oversees application development, maintenance, and infrastructure efforts across SGWS.
• Collaborates proactively with the IT Architecture team to design efficient and cost-effective services and capabilities.
• Provides proactive advice on technology options and innovations to drive business growth.
• Acts as a partner in leadership for technology solutions, ensuring they are tailored to meet specific business needs.
• Demonstrates a strong understanding of business processes to facilitate the creation and enhancement of applications at a rapid pace.
• Manages rolling three-year technology roadmaps and strategies for the ServiceNow Platform.
• Takes responsibility for delivering required ServiceNow Platform components on time and within budget, while also managing relationships with vendors like ServiceNow.
• Develops a deep understanding of functional partner needs and strategic priorities.
• Mentors, develops, motivates, and coaches teams to foster collaborative and effective teamwork.
• Collaborates cross-functionally across ETP and with key business stakeholders inside and outside of SGWS.
• Utilizes industry knowledge to address and enhance business capabilities by staying abreast of trends, developments, and capabilities.
• Conducts ROI analysis to justify and maximize business and IT investments.
• Develops budgets and manages work within budget constraints.
• Ensures that solutions and services deliver expected business value or higher.
• Translates business needs into effective processes and technical solutions, coordinating with internal and external technology partners.
• Identifies and translates functional needs and goals into strategic