Senior Director of Product Management

Company Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

Job Description

As the Sr Director of Product Management reporting to the Chief Product Officer, you will be responsible for managing Xplor’s products, partnering closely with cross-functional leaders to optimize the revenue stream, cost structure, efficiency, performance, and scalability, continuously improving all aspects of the products and services to meet evolving market trends, customer needs, and company goals and strategies. Under your leadership, you will also reinforce the customer-focused culture and strengthen our product management team by applying best practices and processes and recruiting and nurturing top talents.  
 
Responsibilities 
•    Own the end-to-end product vision, strategy, and roadmap for SaaS products to deliver customer value and drive growth.  
•    Partner closely with Marketing, Sales, Customer Success, Engineering, and Service and Support leadership to align on strategic priorities and build a shared vision for success.  
•    Focus on the customer and gain customer insights with the team through on-site visits, interviews, and analyzing feedback and user data. 
•    Use data and customer insights to confidently make decisions and set directions.  
•    Drive the evolution and adoption of the Xplor global product development process, metrics, tools, and systems.  
•    Be a player-coach and hands-on lead and inspire our product manager to evangelize product initiatives, motivate cross-functional teams, and define and deliver functional and intuitive customer experiences.  
•    Promote and facilitate the product team’s continuous professional development and build a culture of learning and creative collaboration. 
•    Manage and develop the team, including but not limited to recruiting, onboarding, coaching, planning, and performance management in a supportive, team-oriented, collaborative manner. 
 

Qualifications

•    Bachelor’s degree.  
•    10 years of product management experience with demonstrated success launching web, mobile, and/or Cloud SaaS products.  
•    5+ years of leadership experience with a successful track record of building and leading product teams, preferably managing a portfolio of multiple SaaS products. 
•    Experienced with small and midsize enterprise business management solutions.  
•    Demonstrated ability to drive product strategy and effectively coordinate cross-functional efforts through all stages of the product development cycle.  
•    Experienced with shared services and integrations across multiple products.  
•    Excellent analytical and interpersonal skills to prioritize and update the product roadmap, balance strategic and tactical priorities, and properly set expectations.  
•    Exemplify data-informed decision-making and showcase successes.  
•    Practical understanding and application of product development and product marketing techniques, principles, and best practices.  
•    Strong independent problem-solving and conflict-resolution skills, self-direction, and innovative thinking.  
•    An aptitude and affinity for team collaboration, synthesizing complex information, and communicating effectively and openly with cross-functional teams and leaders. 
•    Passionate about learning, coaching, and professional development for the team. 
 

Additional Information

At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.

Values and Life at Xplor

Our four core values guide us from how we hire and recognize our team members to how we interact with our customers day to day:

• Make life simple
• Build for people
• Move with purpose
• Create lasting communities.

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues