Field Applications Specialist - Indiana, Central and Southern IL

The Position

Territory:   Primary support for Indiana, Central and Southern Illinois. The ideal candidate may reside in Indianapolis, IN, or Central Illinois.

Travel Expectations: This is a field based role with 50-75% overnight travel requirements depending on where the candidate is located.

Relocation benefits are not available for this position.

Job Facts:

This is an exciting time to join Roche Support Network. If you are passionate for problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity:

The Roche Support Network group is committed to providing industry-defining support to its customers. Primary duties involve:

● Acting as the primary liaison/customer representative throughout the implementation process and future Histology application support, Includes planning and coordination for the implementation and customer training, as well as problem-solving issues that arise for customers throughout the life cycle of the solution.
● Provide highly visible, self-supervised and self-directed, extensive on-site advisory customer support through the implementation of Roche Tissue instrumentation and tailored customer training on our Roche solutions to meet customer needs based on an individualized assessment of the customer’s personnel, organizational
structure, workflow, and maximization of equipment capabilities, which may include: equipment, applications, systems, and IT solutions. 

● Act as an advisor on customer issues and drive efficiencies & optimization for the customer and Roche through independent analysis and problem-solving.  Additionally, will be responsible for increased sales revenue by identifying opportunities for new system consumables for clients (i.e. reagents, primary antibodies,
bio-markers, software). Performs these job duties remotely and independently.
● Advanced and specialized knowledge generally of a particular area, system, or equipment with regard to technologically advanced instruments and scientific applications.  Requires specific training and certification.  Utilizes independent judgment and discretion in the analysis of customer particularized needs and issues that
arise both during and after the implementation process. May adapt procedures, processes, tools, equipment, and techniques to meet the more complex requirements of the position. Independently analyzes and resolves most customer questions and problems and refers only the most complex issues to higher levels.
● Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
● Regular and predictable attendance is an essential function of this highly responsible position.

Who you are:

• Bachelor’s degree in Biology, Chemistry, Cell Biology or Biochemistry, or Bachelor’s degree in and/or relevant experience in Histologist, HT, or HTL.

• 3 years of previous experience in a clinical laboratory  or IT in a clinical lab environment

Preferred:

• Ability to learn Roche solutions (i.e. histology, digital pathology, IT solutions), and stay current with industry trends.

• Effective written/verbal communication skills as well as project management experience

• Effective customer consultative skills which includes advanced scientific knowledge and analysis, exceptional customer engagement, and fostering of strong customer relationships. 

• Demonstrated ability to coach and mentor junior staff and lead by example.

• Can work as a field based individual contributor with independence and autonomy.

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Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and