Manager, Customer Success

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.

We are seeking an experienced and strategic Manager of Customer Success to join our Enterprise Customer Success team. This role is critical in leading a team that supports our Enterprise customers through complex, multi-product implementations and value realization journeys. You'll be responsible for developing and coaching CSMs on strategic account planning, ROI quantification, business impact demonstration, and executive-level engagement engagements. The ideal candidate brings deep data fluency, experience managing teams supporting technical products, and a proven track record of partnering with Sales on account strategy and upsell/cross-sell motions. You'll identify and drive the changes necessary to improve operating and organizational efficiency, develop strategic partnerships across departments to influence product roadmap, and maximize end-to-end customer experience.

 

What You'll Do:

• Own the complete customer success experience for a team of 7 Enterprise CSMs (1,000+ employee companies), serving as both a thought partner and an escalation point for our customers 
• Manage and develop a customer-facing team that strategizes with and guides our customers through complex, multi-product implementations and value realization journeys
• Coach CSMs on strategic thinking, elevating the team's ability to quantify ROI, demonstrate business impact, and develop executive-level engagement strategies
• Partner closely with Sales and Account Management on account strategy, upsell/cross-sell motions, and revenue expansion opportunities across the customer base
• Drive team performance against renewal and upsell targets, tracking key metrics and coaching CSMs to achieve revenue goals
• Synthesize customer insights and share feedback with GTM and Product teams to identify business opportunities and inform product innovation

 

What You Bring:

• 3+ years of experience managing Customer Success teams for a B2B SaaS or technology company, preferably in data/intelligence, revenue operations, or enterprise software
• Proven track record of building and scaling teams that support complex, multi-product portfolios with varying use cases
• Ability to understand and articulate complex data products, integrations, and technical workflows. Experience with GTM data platforms, ABM solutions, or revenue intelligence tools highly valued
• Demonstrated ability to elevate teams from task execution to strategic thinking, with focus on value realization frameworks and ROI quantification
• Strong track record of collaborating with Account Management/Sales teams on revenue expansion and account strategy
• Proven ability to develop and coach teams on VP+ level engagement strategies and C-suite communication
• Strong communication, presentation, and relationship management skills with ability to influence across all levels of the organization
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly-evolving team environment

 

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Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.

In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.$94,080—$147,840 USD

About us: 

ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

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