Description

Summary:

The Business Systems Analyst - Lead within the Customer Identity & Access Management (CIAM) team will play an important role in the deployment and evolution of this domain within Cybersecurity.

Duties and Responsibilities:

CIAM Deployment & Application Migrations:

• Assist with the end-to-end process of migrating applications to the new CIAM platform, ensuring minimal disruption to business operations.
• Collaborate with product owners, application owners, architects, developers, and security teams to gather and document requirements for CIAM integrations, including authentication, authorization, and identity proofing needs.
• Analyze current state of identity management processes for customer-facing applications and help define future state aligned with the CIAM solution.
• Design workflows for user registration, login, password management, MFA, and self-service features that enhance the customer experience while maintaining security and compliance.
• Ensure applications are properly integrated with the CIAM solution (e.g., SSO, MFA, OAuth2, OpenID Connect).
• Assist Program Manager with maintaining metrics around migration progress.

Requirements Gathering & Stakeholder Engagement:

• Act as a liaison between business teams, IT, and security, ensuring all stakeholders’ needs are addressed in the CIAM deployment.
• Facilitate workshops and meetings to gather, document, and validate business and technical requirements related to CIAM and application migrations.
• Translate business requirements into detailed functional and non-functional specifications for development teams.

Project Coordination & Documentation:

• Work closely with program manager to ensure that the CIAM deployment timeline aligns with overall project goals, including application migration timelines.
• Develop and maintain detailed documentation of CIAM integration processes, requirements, and system configurations.
• Track and manage issues or risks associated with application migrations, ensuring timely resolution in coordination with technical teams.
• Support test planning, execution, and defect tracking with our QA team to ensure successful integration and migration.

Security & Compliance:

• Ensure that the CIAM deployment aligns with security policies and regulatory requirements.
• Collaborate with security architects and engineers to ensure identity management practices follow best-in-class security standards, including identity proofing, authentication, MFA, authorization, and data privacy.
• Work to ensure audit trails and logs for customer access are in place post-migration.

Continuous Improvement & Optimization:

• Analyze user feedback and system performance post-migration to identify opportunities for continuous improvement.
• Provide recommendations for optimizing customer experience and ensuring the CIAM platform scales to meet future needs.
• Stay up to date on CIAM trends, technologies, and best practices, and make recommendations for evolving the solution.

Technical Skills:

• Strong understanding of IAM/CIAM principles including authentication (MFA, SSO, etc.), authorization (RBAC, ABAC), OAuth2, OpenID Connect, SAML, and identity proofing.
• Experience with API-based application integration, identity federation, and token-based authentication.
• Proficient in analyzing, documenting, and translating business requirements into technical specifications.
• Familiarity with user migration strategies and data mapping for application transitions to CIAM platforms.

Business & Analytical Skills:

• Strong analytical and problem-solving skills, with the ability to analyze complex business requirements and develop innovative solutions.
• Proven ability to work with cross-functional teams, including business stakeholders, developers, architects, and security teams.
• Ability to manage multiple projects and priorities simultaneously in a fast-paced environment.

Soft Skills:

• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
• Strong organizational skills with attention to detail.
• Experience leading work