CHILD SUPPORT CASE PROCESSING QUALITY ASSURANCE SPECIALIST - 73005406

Requisition No: 850561 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING QUALITY ASSURANCE SPECIALIST - 73005406

 Pay Plan: Career Service

Position Number: 73005406 

Salary:  $40,517.28 - $54,015.12 / Annually 

Posting Closing Date: 04/14/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Case Processing Quality Assurance Specialist (Operations Analyst II)

West Palm Beach or Fort Lauderdale

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs team member support and is an excellent fit for critical thinkers. If you enjoy working with others, reviewing information and problem solving, this may be the position for you. Your duties would include:

• Completing Quality Assurance tasks and reviews
• Providing guidance and feedback to team members
• Assisting with Collaborative Monitoring
• Completing special projects and case reviews
• Initiating and responding to requests
• Researching and resolving case issues
• Gathering information and analyzing data

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue.
• Two years of experience with a Child Support Program.
• One year of experience performing quality reviews to ensure accuracy and timeliness.
• One year of experience coaching, mentoring, or instructing others.
• Two years of experience conducting research and analyzing information to make decisions.*
• Two years of experience in effective communication through a variety of methods (report writing, public speaking, presentations) to a diverse internal and external audience. *

SUBSTITUTIONS: 

• *Relevant education may substitute for the required experience.

PREFERENCES:

• Preference given to candidates with prior experience in the Admin Process.

SPECIAL NOTES:

• This is a full-time position, standard workday of 8am – 5pm, Monday through Friday.
• This role is eligible for full time telework after you complete required training and reach an acceptable level of proficiency.
• This position can be housed in the West Palm Beach service site or Fort Lauderdale service site.