Relationship / Technical Manager

Description

We support democracy.

Our vision at Election Systems & Software (ES&S) is simple and unwavering — we provide products and services of exceptional quality and value to maintain voter confidence and enhance the voting experience. We accomplish this through continuous investments in research and development, resulting in regular product updates and security enhancements for each voting system we design, build, sell and support.

Join the ES&S team where we are crafting the future of voting in the United States!  On our team, you will push boundaries to provide solutions that meet the industry’s ever-evolving needs. Our people apply their innovative perspective to challenges big and small, and ES&S provides the resources to make our employees’ vision a reality.

Summary/Objective: A Relationship / Technical Manager I - NYC/NY includes NYC-specific and NY State-specific components.  

NYC: This position is responsible for working with the SR. Technical Manager - NYC/NY and the Regional Director of Acct. Mgmt. to develop and implement plans and programs to assure the products and services are aligned with the election cycle requirements specified by the NYC Boroughs and New York State. They will collaborate with election officials and provide project planning and oversight to ES&S and Board of Elections technicians assigned to pre-election testing, Election Day support and post-election auditing & analysis. This role also provides preliminary Field Services technical support (e.g., routine repairs, battery replacements, preventative maintenance, etc.).

NY State: This position will be heavily involved in implementing, onboarding and ongoing relationship management of both new and existing accounts throughout the State of NY. Responsibilities include project management and complete onboarding of new implementations, including the delivery of new equipment and software for new customers throughout the state of NY.  

Essential Duties and Responsibilities:

1. Each election event is treated as a project with all the associated responsibilities (Project Planning, Project Execution, Project Coordination, Project Implementation, Project Budget Management, Post Project Analysis).
2. Contract fulfillment (e.g., ordering of all designated equipment & scheduling delivery of same; coordinating and participating in the acceptance testing of all new equipment; etc.) for new implementations to existing and new customers.
3. This position acts as the relationship manager and first point of contact for assigned new customers – conducts a complete onboarding of the new customer based on ES&S guidelines and best practices.
4. Outside of NYC, create a project plan and coordinate the execution of each task for every assigned new implementation.
5. Develop project plans, goals and budgets and identify resources needed by collaborating with the Sr. Technical Manager - NYC/NY, Regional Director of Acct. Mgmt. and NY/NYC Board of Elections management. This includes but is not limited to helping manage project status through activity tracking and reporting, organizing and coordinating teams to assure project stakeholders are adequately trained, informed and enabled to complete responsibilities within time and quality requirements.
6. Assist the Sr. Technical Manager - NYC/NY with overseeing and managing staff assigned to each of the five boroughs, typically 18-25 support staff for pre-election testing.
7. Ensure Borough Managers correctly implement the full array of federal, state and local testing requirements and protocols for all ES&S purchased equipment.
8. Coordinate and provide oversight to ES&S contractor Equipment Technicians and NYC Borough Technicians to ensure election products and practices are aligned and tested in conformity with State and local election specifications.
9. Facilitate quality assurance processes to ensure City and State election specifications are adhered to among all products assigned.
10. Install, maintain, and troubleshoot election hardware and software products in accordance with equipment specifications and service agreements.
11. Assist the Sr. Technical Manager in providing Technical Certification training to Board of Elections Technicians. Upon successful completion of training. In NYC, the BOE techs are given a level and salary increase and are approved to complete preventative maintenance, battery replacement and nominal repairs to DS200s and AutoMARKS.
12. Provide functional and procedural training to ES&S contractors and NY/NYC technicians with respect to all utilized ES&S hardware systems, plus the portion of the EMS system needed to burn and read media.
13. This job description is not designed to cover o