House Operations Manager 60% - Weekends - University Campus - Behavioral Health

University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®

Position Summary:

The House Operations Manager (HOM) coordinates and facilitates patient care functions within the hospital during evening, night, weekend and holiday shifts in the absences of hospital administration and department leaders. This individual assures that hospital policies and procedures are followed. They will notify appropriate nursing director and/or hospital administrator on-call of any problems or situations above his/her authority to solve that are of a complex or unusual nature. Positions in this job family usually have limited involvement in direct patient care and focus their efforts in planning, organizing, directing, evaluating, and improving health care operations, clinical education programs and research programs of clinical and health service departments.

Position Responsibilities:

• Evaluates staff productivity and efficiency, and initiates change to maximize optimal utilization of staff.

• Manages the talents, strengths and behaviors of each individual in a work group and provides each employee with the opportunity to contribute to the goals of the unit. 

• Assures staff member compliances with orientation, annual competencies, aggressive behavior management, and online CQ.

• Collaborates with unit-based leaders as needed, to actively seek participation from staff on decision-making and customer service improvement activities provides staff incentives and rewards for contributions toward achievement of service excellence, in collaboration with designated unit leaders as needed. 

• Demonstrates commitment to people; coaches staff to participate in team decision-making.

• Assures performance expectations are clearly understood. 

• Holds staff accountable to meet or exceed patient needs/expectations as well as maintain standards of collaboration and respect within and among multidisciplinary teams.

• Provides feedback for staff evaluations on time with written, solid justification.

• Recognizes trends and provides appropriate feedback to unit manager.  

• Manages schedules, including accurate timely documentation of leave, for members of the BHS float pool. 

• Adheres to all Iowa Health Care guidelines and Labor-Management agreements.

• Creates an atmosphere which provides for effective recruitment and retention of qualified staff.

• Critically analyzes staffing needs and available resources to maintain staffing coverage to provide safe patient care.

• Motivates staff to high performance by exercising strong stewardship of university resources. 

• Ability to work with a variety of backgrounds and perspectives. 

• Serves as a resource for nursing staff.

• Provides managerial and clinical leadership to establish and/or maintain efficient and effective systems for provision of patient care to ensure optimal patient outcomes.

• Consistently makes sound judgments after gathering factual, objective information.

• Identifies operational p