Client Services Team Specialist, Capital Markets, Dublin

 

Job Title: Client Services Team Specialist, AIB Capital Markets, Dublin

Role: Client Services Team Specialist – Capital Markets

 

Location: AIB Dawson Street, Dublin 2 With Hybrid Working

 

This role is being offered on a permanent basis.

 

Do you have an interest in providing excellent customer experience in a fast-paced expanding team?

 

About the Role:

The Client Services Team forms a core part of Capital Markets. The core objective of this role is to act as a provider of service support for all corporate banking customers.

 

Corporate Banking serves AIB’s large and medium sized business customers with a comprehensive product offering combined with deep sector expertise allows us to develop long-term, strategic relationships with our customers.

 

 

Key Responsibilities Include:

• Support the delivery of branch operations/activities accurately and efficiently in a customer focused manner with frequent direct engagement with large Corporate Banking customers
• Deal professionally and speedily with all customer requests & queries / assigned activities to deliver exceptional customer service and experience.
• Work collaboratively with lending teams in Corporate Banking and other AIB internal stakeholders to ensure a positive customer experience.
• Ensure accuracy of information and speed of delivery in order to provide exceptional customer service.
• Completion of high-quality outputs within agreed timeframes as measured by the Business Services.

 

What you will bring:

• The ability to work with large volumes of customer daily banking activities to tight time-lines in order to achieve customer resolution turn-around times

• Strong interpersonal and communications skills
• A high level of competency using Microsoft applications.
• Ability to manage competing priorities and to deliver against tight deadlines.
• Are an enthusiastic individual who will seek to provide consistent top quality service & outputs.

 

 

Life at AIB

 

At AIB, we have a clear purpose - to back our customers to achieve their dreams and ambitions. We want to be at the heart of our customers’ financial lives by giving them an exceptional experience. That goes for our employees too.

We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

 

We are committed to offering our colleagues choice and flexibility in how we work and live.  Our hybrid working model enables our people to balance