Personal Wellbeing Advisor, Warwickshire (Leamington)

Personal Wellbeing Advisor

Salary: £27,783 Pro Rata

Contract: Permanent Full time

 

Locations: Leamington Spa – with cover in Nuneaton and Coventry. As this role involves regular travel between these probation offices, ability to travel is a requirement of the role.

Rebuilding your life after sentencing is one of the toughest challenges a person can face. But with the right support, it’s possible. That’s where you come in. 

We’re looking for a Personal Well-being Advisor — someone with a rare mix of compassion, resilience, organisation and flexibility. This is for the person who understands that rehabilitation isn’t just about offering advice; it’s about rolling up your sleeves and pro-actively supporting someone on their journey.

This is a demanding role; you'll be working in a challenging environment with people who have complex needs and who can be reluctant to engage. But when you help someone break the cycle and you see them take real steps toward transforming their life, it’s a great feeling.

About the Role:

You will support a caseload of service users that may have been previously released from prison, on a suspended sentence or on community orders. Based out of local probation offices you will be working collaboratively with pre-release teams, probation and other internal departments to support them on their journey.

You will need to be able to juggle multiple individuals at once, ensuring each person gets the support they need, while keeping meticulous records of every interaction.

You'll often be able to plan your own schedule, but you will need to be able to prioritise effectively - it’s a challenging role where no day will be the same.

What You’ll Be Doing:

• Assessments and Action Plans: You will complete personal wellbeing assessments and create tailored action plans for each individual you work with.
• Community-based support:  You will guide individuals as per their action plan, helping them reintegrate through practical well-being activities, from housing and employment to mental health and social connections.
• Collaboration: Your intervention may be part of a wider support package so collaborating with internal and external colleagues is a key part of the role.
• Caseload management: You’ll manage multiple individuals, balancing their needs while keeping up with all the related admin.
• Quality Recording: Keep thorough, up-to-date records of all your work on our IT systems, ensuring nothing falls through the cracks and progress is properly tracked.
• Group & 121 Delivery: Deliver wellbeing support in various settings, either through tailored support sessions or utilising set interventions and learning materials.

What We’re Looking For:

• Relationship Building: You’re able to connect with people at all levels, engaging with key stakeholders within Probation and building relationships with Service Users in a way that’s genuine, promotes a sense of trust and is non-judgmental, with particular attention to confidentiality and maintenance of boundaries.
• Service Ambassador: Regular engagement with relevant organisations to enhance their understanding of the service. Promoting the benefits of the service and identifying those who may want to be referred. 
• Safeguarding awareness: You are supporting complex individuals at a challenging time in their lives and will need to be able to identify any safeguarding risks. You will be fully supported following any challenging interventions.
• IT and Administrative skills: Keeping meticulous records of every interaction to measure client progress and ensure effective interventions.
• Organisation: You can handle a busy caseload and stay on top of detailed records.
• Resilience: This role can be challenging, and results may take time, but you are the kind of person who stays committed and sees things through.
• Flexibility: You’ll need to be comfortable with change, as referral flows change frequently.

What We Offer:

At Ingeus, we listen to our employees and have developed a benefits package that supports both your personal and professional well-being:

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and