Customer Support Representative (ZR_25024_JOB)

This is a remote position.

• Act as Inbound Call Center Agent for buildings to log package deliveries, let the courier into the building remotely and make sure they place the packages in the designated area.
  
• Engage with customers to learn about and address their needs, complaints, or other issues with products or services.
  
• Confirm or clarify information and diffuse angry clients, as needed.
  
• Document all call information according to standard operating procedures.
  
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high volume production environment
  

• 1+ years of experience in a call center environment.
  
• 4+ years of experience in handling high-profile voice accounts is a MUST.
  
• Reliable internet connection and a quiet work environment. Proficient in conversational and written English.
  
• Strong interpersonal skills, multitasking abilities, and organizational skills.
  
• Able to work in a fast-paced environment, thinking quickly and making sure to adhere to Standard Operating Procedures (SOPs)
  
• Coachable, Punctual, Assertive, and Diligent.
  

Independent Contractor Perks

• Permanent work-from-home
  

• Immediate hiring