Patient Navigator - Infectious Disease Clinic

Your job is more than a job.

You’re the lifeline for countless patients because, as a Patient Navigator, you’re connect the dots advocating, coordinating, educating, and supporting all aspects of assigned clinical service areas and assisting patients in navigating clinical services and overcoming barriers that may inhibit access to services. Serving as a liaison, you interface with diverse levels of medical and non-medical personnel within hospital departments and external agencies to ensure optimal level of clinical coordination.  

  

Communicator? Check. Self-motivator? Check. Organizer? Check. You’ve got that little extra ability to prioritize work, function in a high-pressure environment, and meet stringent deadlines. And you do it all with a smile and a positive attitude. Sounds like you’d fit right in here and we can’t wait to help you take your career to the next level.  

  

Your experiences, knowledge, skills, empathy, compassion, and your “little something extra” all add up to you. And we’re excited to get to know you and find out what you’ll bring to this patient navigation specialist role.

GENERAL DUTIES

Assists with patient navigation:

• Assists patients in navigating clinical services provided to help overcome any barriers that may inhibit access to these services.
• Assists patients in understanding their diagnosis, treatment options, and the resources available, including educating eligible patients about appropriate clinical research studies and technologies.

Coordinates between patients, departments and care providers:

• Serves as a liaison between patients and all other care providers, departments and vendors.
• Coordinates and schedules departmental, informational and general staff and provider meetings.
• Follows patients throughout the care continuum, including inpatient admissions, and collaborates with inpatient care management resources.
• Establishes processes, driven by community needs assessment, which address health care disparities and barriers to care for patients.
• Maintains relationships with internal and external referral sources and agencies to facilitate patient referrals.
• Actively collaborates with clinical staff and providers to ensure patients’ engagement & adherence to plan of care.

Scheduling and coordination of care:

• Contacts no-show patients to encourage re-entry either to the clinical service or other clinical provider.
• Facilitates timely appointments for consults and support services within established service standards.

Patient education:

• Schedules education sessions in person or by virtual visits, as appropriate with patients and clinical staff.
• Documents all communication and education in the patient's medical record.

Maintenance of clinical/patient data:

• Maintains collection and storage of data & clinical information specific to service to include filing, upload of clinical documentation into EHR and electronic programs.

Administrative duties:

• Assists in working with the coordination of support groups, to include attendance at meetings, identifying educational speakers and providing information concerning the support group to all patients and providers.
• Participates, coordinates and schedules identified outreach programs and community events.

MINIMUM QUALIFICATIONS

• Required: High School Diploma/GED or equivalent AND 3 years of patient navigation, scheduling, or outpatient administrative support services.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to navigate EPIC- Electronic Health Records software.
• Ability to speak concisely and effectively communicate.
• Self-Motivated.
• Ability to prioritize work to meet deadlines.
• Ability to function in a high-pressure environment and meet stringent deadlines for completing tasks.
• Ability to handle multiple tasks simultaneously.
• Strong customer service and patient relations skills.
• Knowledge of Microsoft Office.

WORK SHIFT:

Days (United States of America)

LCMC Health is a community. 

Our people make health happen. While