Senior Manager Technical Support - Remote

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

As a Senior Manager of Technical Support within the Optum Insight Engineering team, you will lead technical support teams responsible for operational stability, service restoration, and enterprise incident management across mission-critical systems. In this role, you will drive operational performance by designing and deploying enterprise automations, container platforms, and CI/CD delivery pipelines. You will leverage modern technologies including AWS Cloud Services, Kubernetes (EKS), GitHub Actions, Splunk, Dynatrace, AIOps, RAG frameworks, and agentic automation tools to streamline deliverables, enhance system observability, and optimize incident management across the organization.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Provide leadership and technical direction to support engineers and professional staff, taking accountability for incident restoration, problem management, and system availability
• Design, implement, and maintain continuous integration and deployment pipelines using GitHub Actions, supporting blue-green, rolling, and canary deployment strategies with Infrastructure as Code (IaC)
• Administer and support Kubernetes (EKS) clusters, containerized applications, JBoss Application Server middleware, and RabbitMQ messaging infrastructure across production and non-production environments
• Utilize enterprise-approved AI tools, RAG frameworks, agentic systems, and code intelligence tools to streamline delivery workflows, automate processes, and drive continuous improvement
• Manage AWS cloud infrastructure (EC2, EKS, S3, RDS, IAM, VPC, CloudWatch) while driving cloud security best practices, compliance, and disaster recovery readiness
• Administer Red Hat Enterprise Linux (RHEL) systems, performing system patching, security hardening, performance tuning, and automation using shell/Python scripting
• Implement observability solutions using Splunk and Dynatrace for log analysis, application performance monitoring, proactive alerting, and root cause analysis during production outages
• Manage 24x7 production support rotations, service request fulfillment, and problem management activities to ensure operational alignment across business units

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Undergraduate degree or 6+ years of equivalent technology operations or software engineering work experience
• 6+ years of experience in technical support, IT operations, or DevOps infrastructure support, including experience providing technical leadership to teams or professional engineering staff
• 3+ years of hands-on experience administering Kubernetes (K8s) platforms
• 3+ years of experience developing and maintaining CI/CD pipelines using GitHub Actions and automated release management
• 3+ years of Red Hat Enterprise Linux (RHEL) administration experience with shell scripting (Bash, Python, or similar automation scripting)
• 2+ years of experience with enterprise monitoring platforms (Splunk, Dynatrace) and production incident management processes
• 1+ years of experience utilizing modern AI tools, agentic automation, or code intelligence platforms to automate technical deliverables and infrastructure workflows

Preferred Qualifications

• Experience supporting enterprise middleware (JBoss Application Server), data integration platforms (Informatica), and messaging queues (RabbitMQ)
• Experience implementing AIOps frameworks, Retrieval-Augmented Generation (RAG) systems, or agentic workflow automations in enterprise environment