Manager, IT

About us

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.

Our Culture

We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration. 

Career Opportunities

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!

Job purpose

BorgWarner is currently looking for a “dynamic, results driven” individual to join as an IT Service Delivery Manager for our locations in the Chicago Area (Bellwood, Dixon, Melrose Park, and Chicago) and supports global initiatives in our shared services model.

Key responsibilities

• Responsible for ensuring that IT services are seamlessly delivered to clients of the organization
• Manages the regional Service Delivery functions which include the Service Desk and IT Governance (ITIL, PMO, Financials)
• Has special focus on managing our Client Technicians to deliver to the expected service-demand of our sites
• Manages service delivery of IT Infrastructure services at multiple locations
• Helps to establish and manage the regional IT Service Catalog
• Helps to establish and manage the regional IT Service Level Agreements
• Support Site Scorecards reviews for region and scheduling of the reviews
• Builds IT service relationship with customers/BRMs
• Ensure quality services are performed to the agreed SLA
• Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
• Provide reports on an agreed schedule (or on request), including management and financial performance reports
• Attend client service review meetings; areas covered will include performance reports, service improvements, quality, and processes
• Establishes and implements short and long-term strategies to deliver services to customers within reasonable schedules and budgets
• Connects the business to technology
• Communicates and manages the regional and Strategy Board Budget, Chargeback, and Allocation model.
• Executes vendor-management - managing suppliers in/and outsourcing contracts
• Drives ITIL framework throughout IT organization including:
  • Incident/problem management
  • Change management
  • Service Level management
  • Financial management

A successful Service Delivery Manager will have:

• Education /Experience Qualifications:
• BA/BS Computer Science or related field
• 10 years working in Information Technology including 5 years of management experience
• Experience with ITIL framework – certification is a plus
• Excellent Program/Project management skills
• Demonstrable experience of working in a Service Delivery management capacity
• Experience working with Automotive Sector/Organizations

Knowledge

• ITIL
• Project Management Methodologies/Processes
• Root-Cause Analysis

Skills and Abilities

• Strong communications skills needed to interface with high-level customer representatives
• Communication development for IT and Non-IT leadership
• Experienced in business case / ROI development
• Experienced in functional and technical specification design
• Strong priority setting and planning skills
• Ability to publicly represent the company and department with internal and external clients
• Ability to use own judgment and initiative in problem resolution

Requirements and Qualifications

Work Experiences

• Experience in implementing and executing towards a Service Management Framework in a large     organization
• Comfortable presenting technical topics to business associates
• Ability to develop appropriation requests and cost justification for IT projects

Job Requirements

• USA based – approx. 20% travel
• Ability to work remotely
• Proficient in English

Preferred competencies:

• Customer