Project Manager

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems – roads, rail, transit, bicycle, pedestrian – operate.

Our tech solutions:

• Reduce traffic fatalities
• Enhance pedestrian accessibility
• Empower system operators to save time & money

You’ll work with some of the brightest minds in the software and transportation industries. Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead.

Reporting to the VP of Customer Success, the Project Manager will own the full implementation lifecycle for a portfolio of government agency clients, from contract kickoff through data refinement, environment launch, and client handoff. You'll work directly with state DOT project leads, MPO program managers, and city/county traffic engineers and GIS specialists to drive complex, multi-stakeholder implementations to completion on time and in scope. You'll be the primary point of accountability between what Citian committed to in the contract and what the client experiences on day one of using the platform.

This is not a coordinator role. You'll manage milestone-based delivery schedules, enforce quality gates, navigate three-party consultant relationships, and proactively identify opportunities to expand Citian's footprint within accounts.

 

• Own the full implementation lifecycle from contract execution through internal launch and client training handoff, tracking customer time-to-value as the primary measurement of success
• Translate customer SOWs and commercial documents into structured project plans with phases, milestones, tasks and deliverables
• Build and maintain project-specific work breakdown structures and project plans for each assigned Citian project
• Serve as the primary client-facing point of contact for state DOTs, MPOs, cities and counties from kickoff through stabilization.
• Navigate government procurement norms, understanding how milestone acceptance, change orders, and SOW amendments work in a public agency context

• Operationalize project management software templates across all active implementations
• Maintain launch health signals: phase, exit criteria, client engagement quality and risks, and internal blockers
• Contribute to a repeatable playbook development including onboarding collaterals (decks, 1 pagers), workflow discovery templates, and training run-of-show.

• Drive client data readiness and scope: Ensure customers provide timely access to scoped data for ingestion in accordance with prescribed timelines and Statements of Work.
• Coordinate with engineering to ensure timely completion of environment builds and configuration and quality assurance tasks.
• Translate technical delivery status into plain-language updates for non-technical stakeholders

• Serve as the primary liaison for CS with Citian Sales, Engineering, Data Science, and GIS teams to ensure customer deliverables are met in scope and on time.