General Manager- Florida Sales Branches

Pella Windows and Doors 

General Manager – Florida Sales Branches

Orlando, Florida 

Position Overview: 

The General Manager (GM) is responsible for managing the sales and order fulfillment processes and teams at assigned branch locations (Orlando, Tampa, & Jacksonville). This includes overall strategic planning and execution of sales and order fulfillment functions to assure the company’s continued growth and profitability with specific emphasis on sales growth, process improvement, customer satisfaction, cost of quality, and people development. Responsible for P & L, balance sheet, and cash flow. Responsible for leading members of management effectively to deliver total customer satisfaction, company profitability, and market share growth. 

Responsibilities/Accountabilities include the following but are not limited to: 

• Hire, train, develop, and lead a team of key managers which may include Sales Manager(s), Operations Manager, Installation Manager, and Service Manager ensuring the fulfillment of branch objectives. Provide training, coaching, and/or workload adjustments as necessary. 

• Deliver sales, growth, and profitability goals for each segment. Direct management team to drive appropriate goals for individuals and departments. 

• Plan and manage segment budgets (expense and capital). 

• Review monthly & weekly performance with management team, identifying successes and opportunities, and gathering and submitting accurate forecast information. 

• Responsible for the overall selling effectiveness of each segment and adherence to the Sales Manager Playbook. 

• Identify, develop, and implement local processes and procedures that support total customer satisfaction, both internally and externally. 

• Successful execution of Pella Corporation’s imperatives: Market share growth, profitability, and customer satisfaction. 

• Interpret market research to gain understanding of customer trends and competitor offering. Collect local market intelligence when possible to provide data to Sales Subsidiary leadership. Collaborate with Marketing to successfully implement marketing plans based on market knowledge and sales goals. Recommend creative sell