Sr. Strategic Account Manager

Overview

Sr. Strategic Account Manager 

 

The Sr. Strategic Accounts Manager (SAM) is the client advocate.  The Sr. SAM may also be the CoventBridge single point of contact for a specific client.  The Sr. SAM works closely with operations to ensure the client’s needs and expectations are exceeded both on a transactional and overall program basis.  The Sr. SAM is the final layer of quality assurance for clients where a SAM is contractually required or necessary.  The Sr. SAM will also represent CBG at client in person events.  

 

Responsibilities/ Requirements

Essential Duties and Responsibilities:

• Final sign off on all work product
• Customer liaison -Primary responsibility for client communication
• POA and investigation directing
• Updating customers and providing guidance / resolution as needed
• Lead responsibility for Stewardship reporting and meetings as required
• Attend and represent CBG at client events such as annual meetings and client visits

 

Competencies:

• Strong Organizational skills, Microsoft and computer savvy, proactive behavior, effective communication both internal and external, self-starter, leader, keyboard skills (typing)
• Understanding of investigations and industry terminology, trends, etc.
• Ability to effectively communicate with internal and external customers
• Strong conflict management skills that allow for client concerns to be positively resolved
• Extensive knowledge of all types of investigation and field operations
• 3-5 years as a Strategic Account Manager (SAM) with large client experience
•  

 

Education and Experience:  

• Criminal Justice degree and related industry experience

Benefits

• Medical, Dental, Vision plans
• Life, LTD and STD paid by the employer
• 401(k) with company match up to 4%
• Paid Time Off and company paid holidays
• Tuition assistance after 1 year of service

The salary range for this role is $60k - $67k annually. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

About Us:

 

CoventBridge Group is the global leader in full-service investigations providing Surveillance, SIU and Compliance, Claims Investigation, Counter-Fraud Programs, Desktop Investigations, Social Media, Record Retrieval, Canvasses and Vendor Management programs.  The company provides top tier data privacy and security practices, deploys robust case management technology customized to clients’ needs and delivers worldwide coverage via its 1000 employees and affiliates worldwide.

 

CoventBridge is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, caste, disability, veteran status, and other legally protected characteristics and maintains a drug-free workplace.

 

CoventBridge is committed to the full inclusion of all qualified individuals.  As part of this commitment, CoventBridge will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: Human Resources; 888-932-7364; humanresources@coventbridge.com.