Business Operations Specialist - Patient Engagement

Overview

As a Business Operations Specialist - Patient Engagement you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence.

 

This will have 2-3 days on-site.

Responsibilities

What you will be doing:

 

Responsible for coordinating and executing departmental initiatives related to digital, data, and patient engagement activities. This role supports the Patient Innovation & Engagement Strategy Lead by implementing strategic solutions that integrate the patient voice into decision-making processes and enhance the patient experience. The coordinator collaborates with internal stakeholders and team members to ensure successful execution of projects and initiatives.

 

Duties, Responsibilities, Activities:

• Project Support: Assist the Strategy Lead in key projects such as search engine optimization, action memo portal, data lake, etc.
• Tools and Reporting: Utilize Microsoft tools, Teams functionality, and Smartsheet to create reports, dashboards, and track deliverables.
• Meeting Support: Provide support for key internal meetings as needed.
• Patient Engagement Activities: Support patient engagement activities, including patient journeys, patient dialogues, webcasts, and global patient day.
• Communication and Collaboration: Collaborate with the communications team to execute initiatives, track progress, and provide status updates.
• Legal and Compliance: Engage with legal and compliance teams to ensure adherence to guidelines and obtain necessary guidance for projects.
• Coordination and Support: Coordinate and provide support to patient engagement leads as required and approved by the lead.
• Metrics and Reporting: Maintain and develop trackers, create dashboards to monitor team activities, and report key metrics.
• Project Execution: Manage end-to-end processes of project execution and delivery, ensuring successful completion and on-time delivery.
• Stakeholder Engagement: Establish and maintain trusted relationships with internal and external

Qualifications

Requiremnts:

• Education and Experience: Bachelor's degree in a relevant field preferred or equivalent experience. Project management experience is required.
• Technical Skills: Strong knowledge and understanding of computer systems, software applications, and network protocols. Tech-savvy mindset with a passion for staying updated with technological advancements.
• Communication Skills: Excellent verbal and written communication skills to effectively convey technical information to non-technical users and collaborate with diverse stakeholders.
• Organization and Time Management: Strong organizational and time management skills to prioritize tasks effectively and manage multiple projects.
• Cross-Functional Collaboration: Experience working on cross-functional and matrix teams, ability to collaborate effectively with internal and external stakeholders.
• Pharma Landscape Knowledge: Knowledge of the pharmaceutical industry and its broad landscape.
• Patient Engagement Experience: Experience working in patient engagement or supporting large- scale projects is preferred.
• Interpersonal Skills: Excellent interpersonal skills, including cultural awareness, ability to provide and receive constructive feedback, and building relationships with internal and external customers.
• Independence and Problem-Solving: Ability to work independently with minimal direction, demonstrate resourcefulness, and seek proactive solutions to problems.
• Could be up to 5-10% travel with role.

What ICON can offer you:Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs
• Competitive retirement planning offerings to maximise savings and plan with confidence for the years ahead
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised