Full-Time Team Lead

Compensation range: $22.00 - $26.00/hour  

ABOUT THE ROLE:  

• Drive sales by leading the team to meet and exceed daily revenue and metric-based goals. 

• Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV). 

• Assist in managing customer appointments and walk-in traffic to maximize sales opportunities. 

• Hold team members accountable for achieving personal and team-based KPIs. 

• Provide guidance and coaching to team members in the moment to enhance performance and customer interactions. 

• Actively contribute to building relationships with high-value clients and ensure their needs are met with the highest level of service. 

• Assist with daily operational tasks, including floor management, staff scheduling, and ensuring smooth workflow. 

• Serve as the acting leader on the sales floor during the absence of the Showroom Manager. 

• Maintain a seamless customer experience by ensuring operational tasks are completed efficiently and effectively. 

• Solve customer issues with professionalism and a solution-oriented mindset. 

• Bring forward feedback and ideas to improve showroom operations and merchandise presentation. 

• Oversee opening and closing procedures, ensuring the showroom is prepared for daily operations and secured at the end of the day. 

• Perform routine checks to ensure all operational and safety standards are met during opening and closing. 

• Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort. 

• Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner. 

• Oversee the fitting process by holding the team accountable for quality and efficiency. 

• Collaborate with tailors and alteration specialists to communicate customer requirements effectively. 

• Educate customers on the fitting process and set clear expectations for alterations and delivery timelines. 

• Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards. 

• Support the onboarding and training of new Style Guides, ensuring they understand key processes, metrics, and customer service standards. 

• Mentor and guide team members to ensure consistent delivery of exceptional customer experiences. 

• Foster a positive, collaborative team environment that aligns with company values. 

• Provide ongoing feedback and encouragement to team members, promoting growth and accountability. 

• Lead by example in delivering