Senior Software Engineer, Observability

Who We Are

In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. 

While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world.

Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers. 

Our Culture - Everywhere Work Centered Around You

At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti’s Centered Around You approach, our employees benefit from programs focused on their professional development and career growth. 

We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks.  Are you ready to join us on the journey to elevate Everywhere Work? 

 

About The Team

Ivanti Engineering is a driving force behind transforming market challenges into innovative ideas and successful solutions that resonate with customers and achieve business objectives. By combining market insights, strategic planning, and cross-functional collaboration, the Engineering organization ensures every product release meets evolving user needs and competitive demands. This team is instrumental in developing Ivanti's purpose-built platform for CIOs and CISOs powered by Ivanti Neurons - a cloud-scale, hyperautomation layer that enables proactive healing, user-friendly security across the organization and provides an enhanced user experience. This department plays a pivotal role in shaping the company's growth trajectory through continuous innovation and customer-centric solutions.

What You Will Be Doing

Key Responsibilities:

Assist in Observability Implementation: Support the development and maintenance of monitoring, logging, and tracing solutions.

Monitor & Manage Observability Tools: Help deploy and manage observability platforms such as Azure Application Insights (AppInsights), New Relic, Prometheus, and Grafana.

Support Distributed Tracing & Telemetry: Work with OpenTelemetry to collect and export telemetry data for better system insights and debugging.

Optimize Logging & Metrics Collection: Assist in implementing structured logging and improving system performance monitoring.

Assist in Alerting & Incident Response: Help build and refine alerting mechanisms to improve MTTR (Mean Time to Resolution) and reduce false positives.

Ensure Cloud & Infrastructure Visibility: Contribute to scalable monitoring solutions for AWS and Azureenvironments.

Collaborate with DevOps & SRE Teams: Work with teams to integrate observability best practices into CI/CD pipelines.

Documentation & Knowledge Sharing: Contribute to runbooks, dashboards, and best practice guides to support observability initiatives.

 

To Be Successful in The Role, You Will Have

Required Qualifications:

5+ years of experience in observability, monitoring, or SRE roles.

Hands-on expertise in monitoring tools like Azure AppInsights, New Relic, Prometheus, and Grafana.

Experience with OpenTelemetry, New Relic ,AppInsights APM for collecting and exporting telemetry data.

Experience with cloud-native monitoring in AWS and Azure.

Proficiency in Kubernetes and container monitoring 

Solid experience in infrastructure automation using Terraform, CloudFormation, or ARM templates.

Hands-on experience with scripting for automation (Python, Go, Bash, or PowerShell).

Strong understanding of SLIs, SLOs, and incident management frameworks.

US Citizen on US Soil

Preferred Qualifications:

Advanced Python Programming experience

Experience with AIOps and predictive analytics for monitoring.

Familiarity with log aggregation pipelines and event-driven architectures.

Hands-on experience with Azure, AKS, Azure Application Ins