IT Product & Technology Lead – Salesforce

Inside the Role

The IT Product & Technology Lead – Salesforce is accountable for the end-to-end ownership of the Salesforce platform and assigned Salesforce applications across Daimler Truck Financial Services (DTFS). This role combines strategic platform ownership, technical leadership, and application lifecycle accountability, ensuring the Salesforce ecosystem is stable, secure, scalable, and aligned with business strategy.

Acting as Platform Owner, the role defines and governs platform architecture, standards, security, and technical roadmap. Acting as Application Owner, the role ensures individual Salesforce applications deliver business value throughout their lifecycle—from ideation and design through delivery, operations, and continuous improvement.

This position serves as the key IT liaison between business product owners, development teams, vendors, Information Security, Enterprise Architecture, and Operations, leading delivery in an agile environment while maintaining strong governance and platform health.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Pay offered dependent on knowledge, skills, and experience    

 Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 15 calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.    

What You Drive at DTFS

Platform Owner

• Own the overall Salesforce platform strategy, architecture, and technical roadmap in alignment with enterprise standards.

• Define and enforce platform governance, design principles, and development standards to balance innovation and stability.

• Act as the technical authority on Salesforce architecture, integrations, data model, and customization approach (declarative vs. programmatic).

• Manage platform health KPIs, including customization levels, platform stability, uptime, performance, and scalability.

• Lead technical backlog prioritization and capacity planning in collaboration with application owners and development teams.

• Oversee release management, environment strategy, CI/CD alignment, and deployment quality.

• Ensure compliance with Information Security, DevSecOps, regulatory requirements, and audit controls.

• Govern Salesforce administration, including security models, role hierarchy, profiles, permission sets, and org configuration.

• Own Salesforce licensing strategy, usage optimization, and cost management.

• Provide Level-2 (L2) support oversight and drive root-cause analysis for recurring incidents.

• Establish and contribute to Platform Knowledge Communities (PKC) to promote best practices, learning, and platform maturity.

Application Owner (IT)

• Own the full lifecycle of assigned Salesforce applications, from intake and roadmap definition through delivery and operations.

• Partner with Business Product Owners to translate business strategy into application roadmaps and prioritized backlogs.

• Ensure applications meet functional, non-functional, and regulatory requirements.

• Lead requirement definition, technical design alignment, and delivery planning.

• Monitor application KPIs, including incident volume, user satisfaction, budget adherence, and ROI.

• Drive continuous improvement, modernization, and technical debt reduction initiatives.

• Ensure applications are supported with appropriate documentation, support models, and operational readiness.

• Participate actively in Agile ceremonies (PI planning, sprint planning, reviews, retrospectives).

• Act as escalation point for application-related risks, issues, and dependencies.

Project & Delivery Leadership

• Lead strategic Salesforce initiatives and projects, from concept through implementation.

• Manage delivery using Agile/Scrum methodologies, including sprint planning and program increment (PI) planning.

• Coordinate internal teams and external vendors to ensure on-time, on-budget, high-quality delivery.

• Develop project proposals, delivery approaches, estimates, and busin