Senior Technical Program Director

SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today!

Senior Technical Program Director

Location: Remote - US Work from Home. Commuting distance to Northern VA preferred. Otherwise must reside in one of the following states: CA, CO, FL, GA, IL, ID, IN, MA, MD, MI, MO, NE, NC, NJ, PA, TN, TX, VA

Role Summary 

SuccessKPI is seeking a Senior Technical Program Director to bring discipline, predictability, and transparency to our product delivery ecosystem. This role exists to eliminate misalignment across Product, Engineering, QA, Security, and Platform teams by establishing clear ownership, enforceable processes, and a single source of truth from planning through production. 

This is a hands-on, senior individual contributor role with principal-level influence. You will not simply facilitate ceremonies; you will own delivery integrity, hold teams and leaders accountable to commitments, and ensure that quality, security, and stability are never sacrificed for speed. 

If you thrive in complex, multi-team environments, are comfortable pushing back with data, and have successfully transformed chaotic delivery systems into predictable, high-trust operating models, this role is for you. 

What You’ll Own 

Delivery Ownership & Predictability 

• Own end-to-end delivery execution across multiple engineering teams, ensuring every sprint and release has: 
• Clear scope 
• Identified dependencies 
• Accountable owners 
• Realistic delivery plans 
• Establish and publish a weekly delivery scorecard (commit vs. delivered, carryover, blockers, risk). 
• Reduce delivery variance and last-minute surprises through disciplined planning and scope control. 

Cross-Team & Cross-Geo Alignment 

• Lead Daily Scrums, Sprint Planning, Sprint Reviews, Retrospectives, and a highly effective Scrum of Scrums. 
• Surface and resolve dependencies across Business Intelligence, Data Engineering, Data Integration, WFM, Real Time, and Platform teams. 
• Maintain a unified sprint calendar and roadmap view for all stakeholders. 
• Ensure consistent operating cadence and communication across U.S. and India-based teams. 

Process Enforcement (Agile, SDLC & Release Governance) 

• Define and enforce: 
  • Definition of Ready (DoR) 
  • Definition of Done (DoD) 
  • Sprint Scope Freeze 
  • Controlled hotfix and escalation paths 
• Ensure releases follow auditable, repeatable paths, including: 
  • Code review 
  • Automated testing 
  • QA sign-off 
  • Product-owned UAT approval 
• Escalate scope creep, readiness gaps, or delivery risk early, with data 

Tooling & Metrics Governance 

• Own Jira and GitLab governance to ensure tools enforce behavior, not bypass it. 
• Standardize Jira configurations across teams and implement Jira Vers