Technical Consultant – ServiceNow

We are looking for a Technical Consultant with strong experience in Identity and Access Management (IAM), Identity Governance and Administration (IGA), and IT Service Management platforms. The consultant will support the design, implementation, integration, and optimization of solutions across ServiceNow, Veza, SailPoint, Saviynt, Okta, and Ping Identity.

The role requires strong technical understanding of identity lifecycle management, access governance, authentication, SSO, MFA, workflow automation, and enterprise integrations.

Responsibilities

• Design, configure, and implement IAM/IGA solutions using platforms such as SailPoint, Saviynt, Veza, Okta, and Ping Identity.
• Support ServiceNow integration with IAM and IGA tools for access requests, approvals, incident management, and workflow automation.
• Configure user lifecycle processes including joiner, mover, leaver, role-based access control, and access certifications.
• Implement and support SSO, MFA, federation, provisioning, and de-provisioning workflows.
• Integrate IAM/IGA platforms with enterprise applications, directories, HR systems, cloud platforms, and ticketing systems.
• Develop and maintain workflows, connectors, rules, policies, and access governance processes.
• Support access reviews, compliance reporting, segregation of duties, and audit requirements.
• Troubleshoot technical issues related to identity provisioning, authentication, integrations, and workflow failures.
• Work with business stakeholders, security teams, infrastructure teams, and application owners to gather requirements and deliver technical solutions.
• Prepare technical documentation, solution designs, configuration guides, and operational handover documents.
• Support testing activities including unit testing, integration testing, UAT, and production deployment.
• Provide post-implementation support and recommend improvements to enhance security, automation, and operational efficiency.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 
• 3–7+ years in IAM, IGA, ServiceNow, or cybersecurity consulting.
• Hands-on experience with one or more IAM/IGA tools such as SailPoint, Saviynt, Veza, Okta, and Ping Identity.
• Experience with ServiceNow, especially workflows, catalog items, approvals, incidents, changes, and integrations.
• Strong understanding of IAM concepts including identity lifecycle management, access governance, SSO, MFA, SAML, OAuth, OpenID Connect, LDAP / Active Directory, SCIM, and role-based access control.
• Experience with API integrations, connectors, web services, and automation.
• Good understanding of security, compliance, and audit requirements.
• Ability to translate business requirements into technical designs.