Senior Manager, Differentiated Services

About Ingredion: 

Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create. 

Location: US Remote

Workplace type: Remote

Senior Manager, Differentiated Services

Ingredion is seeking a strategic and results-driven Senior Manager to lead the execution of our services strategy across regions. This role will be responsible for translating global initiatives into actionable regional plans, driving operational excellence, and ensuring commercial success. The ideal candidate will be a strong collaborator, experienced in customer engagement, and comfortable navigating complex, cross-functional environments.

What you will do (Responsibilities): 

- Translate global services strategy into actionable regional plans aligned with market dynamics and customer needs.
- Act as the Services SME for the GTM team, regularly engaging with customers to promote service offerings.
- Collaborate with GTM counterparts and sales managers to identify service opportunities in the pipeline.
- Lead the development and localization of service features with global and regional teams.
- Foster cross-functional collaboration to ensure consistent execution and knowledge sharing.
- Represent the region in global forums, providing insights to shape future service innovation.
- Develop and manage the customer engagement pipeline from initial contact to contract signing.
- Oversee day-to-day operations of regional service pods, ensuring excellence and customer satisfaction.
- Manage regional P&L, including forecasting, budgeting, and performance tracking.
- Drive commercial success through service selling excellence and sales enablement support.
- Monitor KPIs and implement corrective actions to meet performance targets.
- Build strong customer relationships and tailor unique solutions to their needs.
- Lead change management efforts for new service offerings and operational improvements.
- Collaborate across Ingredion’s portfolios to deliver holistic, texture-centric solutions.

What you will bring (Experience and Knowledge): 

- Bachelor’s degree in Business, Engineering, Food Science, or related field; MBA preferred.
- Minimum 8 years of experience in services, commercial operations, or strategic leadership roles.
- Proven track record of managing P&L and