Senior Manager Product Operations - Marketplaces

Company Overview

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online.  The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.  ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person.  ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist.  In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

Role Overview

We are seeking a Director of Operations - Marketplaces who will lead the operations to run ID.me Marketplaces. This leader will be responsible for operationalizing ads and merchandised recommendations across website and emails. This leader will also be responsible for maintaining the Marketplaces catalog and store information.

 

Responsibilities

• Ensures a high level of throughput and scalability by laying down clear playbooks
• Focuses on efficiency using automation tools and Gen AI
• Ensure thorough launch review and QA processes to reduce bad user experiences
• Hires the best
• Diagnose problems using First-Principles thinking
• Define Key Performance Indicators (KPI) for your operational areas
• Write high quality, detailed requirements documents
• Develop a program plan that incorporates interdependencies between functional areas
• Operates a high-performance organization. Holds high standards, continually synthesizes the situation, and is able to anticipate risks.
  
  

Ideal Qualifications

• 10+ years of experience leading operations for catalogs, ads, emails, and websites for products with millions of users
• 3+ years of people management experience
• Deep understanding of consumer marketing automation and operations best practices; B2C experience is required
• Strong spreadsheet, SQL, and analytical skills
• Ability to drive clarity where there is ambiguity
• Strength in applying processes in a fast-paced environment while maintaining room for flexibility and quick iterations
• Thought leader with successful track record of communicating effectively with senior leadership
  
  

Ideal candidate will thrive in the following culture:

• Must have an obsession for building quality products
• Ability to thrive when there are changing priorities and shifting of gears
• Strong oral and written communication skills
• Must be a team player with a strong, self-managing work ethic
• Must be a self-starter with a passion for technology, learning and continuous improvement

ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity. ID.me does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, soci