VP Global Delivery, Personalization

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.

The Position:

Peacock’s Personalization team helps every user discover content they want to watch as quickly as possible. The team identifies, builds, and optimizes a variety of machine learning and recommender models that power personalization across the experience. Working closely with this team, we are looking for a seasoned delivery leader, who can combine exceptional delivery expertise with strong relationship management skills and industry knowledge. This person will ensure consistent execution of an ambitious roadmap to deliver key initiatives and programs to continually enhance the personalization experience.

This position will report to the Senior Vice President of Global Delivery, and will work in a highly matrixed structure, working with the personalization teams who are focused on product, data science and engineering to ensure clear articulation of priorities and backlog are translated into robust roadmap for execution. A broad understanding of the streaming business and technology functions, as well as the software delivery lifecycle, will be critical for this role.

Essential Functions (Responsibilities):

• Accountable for the delivery of the personalization portfolio end-to-end, driving a robust roadmap that provides confidence across the short, medium and long-term.
• Provide leadership across matrixed teams to ensure alignment on priorities and activities and support rapid decision making when needed.
• Maintain a strong focus on agility and velocity – putting in place appropriate structure and governance that empowers teams to iterate rapidly, whilst maintaining alignment to overall roadmap and objectives.
• Work with engineering and data science teams across the organization to ensure that the committed roadmap and pipeline are well articulated, understood and managed against available capacity.
• Balance the need to drive on-time delivery in the short-term, with the importance of projecting confidence in the longer term – driving teams to the appropriate level of detail at each stage of the lifecycle.
• Establish senior level governance and controls, as appropriate, to manage competing priorities, drive decision making, and ensure ongoing alignment across all teams.
• In addition to maintaining medium and long-term plans, ensure the right forums are in place to support tactical “on the ground” decision making, keeping control of the day-to-day.
• Lead a team of delivery experts, focused on the day-to-day running of the end-to-end initiatives within the portfolio. Coach and mentor the team to ensure a consistently high performance across.
• Ensure effective communications across all teams within personalization, building a positive “one team ethos”, maintaining transparency on status and objectives, and driving trust and collaboration across teams.
• Maintain a focus on continuous improvement, identifying recurring themes and root causes for any issues in delivery, and take corrective action as required – obtaining senior stakeholder buy-in where appropria